Microsoft Dynamics 365 CE Support Consultant
Up to £40,000 | Fully Remote | UK
I’m working with a growing Microsoft Dynamics partner looking to add an experienced Microsoft Dynamics 365 Customer Engagement Support Consultant to its Customer Services team.
This is a great opportunity for someone with strong D365 CE and Power Platform experience who enjoys solving problems, supporting customers and managing cases through to resolution.
The role will include:
- Responding to customer support queries across Dynamics 365 CE and Power Platform
- Investigating and resolving support cases through to completion
- Managing cases in line with agreed SLAs
- Keeping customers updated throughout the support process
- Working closely with internal Professional Services teams and third-party software providers
- Supporting customers across a growing global client base
- Providing KPI reporting to the Customer Services Manager
What we’re looking for:
- Previous Microsoft Dynamics 365 Customer Engagement experience
- Experience across the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages and/or Copilot Studio
- Previous experience in a support or consultative role
- Strong customer-facing and communication skills
- Good understanding of the Microsoft 365 stack
- Excellent troubleshooting and investigation skills
- Ability to manage workloads effectively against SLAs
- Previous training experience would be beneficial
Experience within the travel and leisure industry would be advantageous, but is not essential.
Package & benefits:
- Salary up to £40,000
- Fully remote working
- 25 days' holiday + bank holidays
- Private healthcare
- Life assurance
- Employer pension scheme
- 2 fully paid volunteering days per year
- Equipment provided for your home-working set-up
Some international travel may occasionally be required for training, events and company meetings.
If you’re currently working within Dynamics 365 CE / CRM support and would like to hear more, please send me a message or apply directly.
D365CE & Power Platform Support in Portsmouth employer: Conspicuous
Conspicuous in Milton Keynes is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training opportunities and the chance to grow their expertise in Dynamics 365 Business Central, all while being part of a supportive team dedicated to excellence in service delivery.
