At a Glance
- Tasks: Support customers with Dynamics 365 CE and Power Platform, solving queries and managing cases.
- Company: Join a growing Microsoft Dynamics partner with a focus on customer service.
- Benefits: Up to £40,000 salary, fully remote work, 25 days holiday, and private healthcare.
- Other info: Enjoy a dynamic work environment with opportunities for training and occasional international travel.
- Why this job: Make a real difference by helping customers and enhancing their experience with innovative tech.
- Qualifications: Experience in Dynamics 365 CE and Power Platform, strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
- Microsoft Dynamics 365 CE Support Consultant
- Up to £40,000 | Fully Remote | UK
- I’m working with a growing Microsoft Dynamics partner looking to add an experienced
Microsoft Dynamics 365 Customer Engagement Support Consultant to its Customer Services team.
This is a great opportunity for someone with strong
D365 CE and Power Platform experience who enjoys solving problems, supporting customers and managing cases through to resolution.
The role will include
- Responding to customer support queries across Dynamics 365 CE and Power Platform
- Investigating and resolving support cases through to completion
- Managing cases in line with agreed SLAs
- Keeping customers updated throughout the support process
- Working closely with internal Professional Services teams and third-party software providers
- Supporting customers across a growing global client base
- Providing KPI reporting to the Customer Services Manager
What we’re looking for
- Previous Microsoft Dynamics 365 Customer Engagement experience
- Experience across the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages and/or Copilot Studio
- Previous experience in a support or consultative role
- Strong customer-facing and communication skills
- Good understanding of the Microsoft 365 stack
- Excellent troubleshooting and investigation skills
- Ability to manage workloads effectively against SLAs
- Previous training experience would be beneficial
Experience within the travel and leisure industry would be advantageous, but is not essential.
Package & benefits
- Salary up to
- £40,000
- Fully remote working
- 25 days' holiday + bank holidays
- Private healthcare
- Life assurance
- Employer pension scheme
- 2 fully paid volunteering days per year
- Equipment provided for your home-working set-up
Some international travel may occasionally be required for training, events and company meetings.
If you’re currently working within
Dynamics 365 CE / CRM support and would like to hear more, please send me a message or apply directly.
D365CE & Power Platform Support in Nottingham employer: Conspicuous
At Conspicuous, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and personal growth. Located in Guildford, our hybrid working model allows for flexibility while ensuring regular team interaction and support, making it an ideal environment for those looking to build a long-term career in recruitment. With competitive salaries, real earning potential, and comprehensive training in a specialist market, we empower our employees to take ownership of their careers and thrive.
StudySmarter Expert Advice🤫
We think this is how you could land D365CE & Power Platform Support in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Conspicuous. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Conspicuous before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace D365CE & Power Platform Support in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Conspicuous:Your cover letter is your chance to shine! Tell us why you want to work at Conspicuous specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Conspicuous!
How to prepare for a job interview at Conspicuous
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
