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- Tasks: Provide 1st/2nd line support for ERP/Microsoft Dynamics 365 Business Central users.
- Company: Join a Gold Partner company known for its supportive culture and professional development.
- Benefits: Enjoy hybrid working, training programmes, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: A-Level or equivalent; experience with D365BC and strong communication skills required.
- Other info: Opportunity to gain MB-800 Certification and work in a fast-paced environment.
The predicted salary is between 32000 - 48000 £ per year.
You will provide 1st/2nd line support to a wide range of users and clients using ERP / Microsoft Dynamics 365 Business Central.
Key Responsibilities
- Delivering 1st and 2nd line functional support for D365BC.
- Supporting customers with extension installs and upgrade testing.
- Reviewing system usage and identifying where value can be added.
- Producing webinars, blog content, and product documentation.
- Maintaining professional relationships with clients and stakeholders.
Key Skills:
- ERP / D365 Business Central experience (support or functional exposure).
- Background in Support, Application Analyst, or Finance teams.
- MB-800 Certification or willingness to complete it within 6 months.
- Excellent communication and documentation skills.
- Proactive, customer-focused mindset with an eye for detail.
- Ability to work to deadlines in a fast-paced environment.
- Multimedia presentation skills and content creation capability.
- A-Level qualification or equivalent.
Desirable:
- Previous Microsoft Partner experience.
- Exposure to Power Platform.
Location: Hybrid working (2 days onsite in Fleet, Hampshire / 3 days remote)
Opportunity: You’ll join a growing team with a strong culture of development and support. The company runs its own training programme and takes pride in helping team members grow professionally.
Interested? Contact Foz (foz.jan@conspicuous.com) for a full job description.
Locations
ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)] (Fleet) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)] (Fleet)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central if you haven't already. Understanding its functionalities and common issues will help you stand out during interviews, as you'll be able to discuss real-world scenarios and solutions.
✨Tip Number 2
Network with professionals in the ERP and D365BC community. Join relevant forums or LinkedIn groups where you can engage with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively supported users in the past. Be ready to provide examples of how you've maintained professional relationships and resolved issues, as this is crucial for the role.
✨Tip Number 4
If you don't have the MB-800 Certification yet, express your willingness to complete it within six months during your discussions. This shows your commitment to professional development and aligns with the company's focus on growth.
We think you need these skills to ace ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)] (Fleet)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP and Microsoft Dynamics 365 Business Central. Include specific examples of how you've provided support or worked in finance teams, as this will resonate with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive, customer-focused mindset and how your skills align with the responsibilities of delivering 1st and 2nd line support.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions. This could be through webinars, documentation, or direct support.
Highlight Relevant Certifications: If you have the MB-800 Certification, make sure to mention it prominently. If not, express your willingness to complete it within six months, showing your commitment to professional development.
How to prepare for a job interview at Conspicuous
✨Showcase Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, particularly Microsoft Dynamics 365 Business Central. Be prepared to discuss your previous experiences and how they relate to the role, as well as any specific challenges you've faced and how you overcame them.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so think about how you can simplify your explanations for different audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past work where you provided support or resolved issues, and be ready to explain your thought process and the outcomes.
✨Highlight Your Proactive Approach
The job requires a proactive, customer-focused mindset. Prepare to share instances where you took the initiative to improve processes or enhance user experience, demonstrating your ability to add value beyond just support.
