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- Tasks: Provide 1st/2nd line support for ERP/Microsoft Dynamics 365 Business Central users.
- Company: Join a Gold Partner company known for its supportive culture and professional growth.
- Benefits: Enjoy hybrid working, training programmes, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your input and fosters career advancement.
- Qualifications: A-Level or equivalent; experience with D365BC and strong communication skills required.
- Other info: Opportunity to create webinars and content while maintaining client relationships.
The predicted salary is between 32000 - 48000 £ per year.
You will provide 1st/2nd line support to a wide range of users and clients using ERP / Microsoft Dynamics 365 Business Central.
Key Responsibilities
- Delivering 1st and 2nd line functional support for D365BC.
- Supporting customers with extension installs and upgrade testing.
- Reviewing system usage and identifying where value can be added.
- Producing webinars, blog content, and product documentation.
- Maintaining professional relationships with clients and stakeholders.
Key Skills:
- ERP / D365 Business Central experience (support or functional exposure).
- Background in Support, Application Analyst, or Finance teams.
- MB-800 Certification or willingness to complete it within 6 months.
- Excellent communication and documentation skills.
- Proactive, customer-focused mindset with an eye for detail.
- Ability to work to deadlines in a fast-paced environment.
- Multimedia presentation skills and content creation capability.
- A-Level qualification or equivalent.
Desirable:
- Previous Microsoft Partner experience.
- Exposure to Power Platform.
Location: Hybrid working (2 days onsite in Fleet, Hampshire / 3 days remote)
Opportunity: You’ll join a growing team with a strong culture of development and support. The company runs its own training programme and takes pride in helping team members grow professionally.
Interested? Contact Foz (foz.jan@conspicuous.com) for a full job description.
Locations
ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)] employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central. Spend some time exploring its features and functionalities, as this will not only boost your confidence but also help you answer questions more effectively during the interview.
✨Tip Number 2
Network with current or former employees of the company. Reach out on LinkedIn or other professional platforms to gain insights about the company culture and expectations, which can give you an edge in your discussions.
✨Tip Number 3
Prepare to discuss your experience with ERP systems and any relevant certifications, like the MB-800. Be ready to share specific examples of how you've provided support or improved processes in previous roles.
✨Tip Number 4
Showcase your communication skills by preparing a short presentation or demo related to D365BC. This could be a mock webinar or a brief overview of a feature, demonstrating your ability to convey complex information clearly.
We think you need these skills to ace ERP / D365BC Support Analyst - [£40k, Hybrid, Gold Partner, Fleet (Hampshire)]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP and D365 Business Central. Include specific examples of 1st and 2nd line support you've provided, as well as any relevant certifications like the MB-800.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive, customer-focused mindset and how it aligns with their values. Be sure to include your multimedia presentation skills and content creation experience.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved support or application analysis. Highlight any experience with Microsoft Partners or the Power Platform, as this is desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional documentation is key, especially since excellent communication skills are a requirement for this role.
How to prepare for a job interview at Conspicuous
✨Showcase Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, particularly Microsoft Dynamics 365 Business Central. Be prepared to discuss your previous experiences and how they relate to the role, as this will demonstrate your understanding and capability in providing support.
✨Highlight Communication Skills
Since excellent communication is key for this position, think of examples where you've effectively communicated with clients or stakeholders. Prepare to discuss how you maintain professional relationships and handle customer queries.
✨Demonstrate Proactivity
The company values a proactive mindset, so come prepared with examples of how you've identified issues and added value in previous roles. This could include instances where you've improved processes or provided exceptional support.
✨Prepare for Technical Questions
Expect technical questions related to D365BC and support scenarios. Review common issues users face and think about how you would approach solving them. This will show your problem-solving skills and readiness for the role.
