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- Tasks: Manage and optimise the charity's CRM system, driving user adoption and digital transformation.
- Company: Join a forward-thinking UK-based charity with a people-first approach.
- Benefits: Enjoy 100% remote work, flexible hours, and monthly office meet-ups in London.
- Why this job: Shape the future of a respected charity while enjoying a supportive and collaborative culture.
- Qualifications: Experience with Microsoft Dynamics 365 and Power Platform is essential; charity sector experience is a plus.
- Other info: This role offers a great work-life balance and the chance to make a real impact.
The predicted salary is between 40000 - 60000 £ per year.
Location: Remote (UK-based) – London
Salary: £50,000 per annum
Working Model: 100% remote | Optional office meet-up 1x per month
Overview
A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation. The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.
Key Responsibilities
- Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
- Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
- Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
- Manage third-party supplier relationships, system licences, and support contracts.
- Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
- Oversee data integrity, compliance (including GDPR), and user training.
- Support portal integrations and contribute to ongoing system development initiatives.
Ideal Candidate Profile
- Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
- Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
- Hands-on experience with Power Platform – Power Automate, Power Apps.
- Strong background in requirements gathering, basic configuration, testing, and user support.
- Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
- Experience within not-for-profit, membership, or service-based organisations would be advantageous.
- Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
- Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.
Why Apply?
- Join a respected national charity with a genuine people-first approach.
- Play a pivotal role in shaping their CRM system and digital future.
- Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
- Excellent work-life balance and supportive leadership team.
If you are interested, please send your CV to – lucy.elliott@conspicuous.com
CRM Systems Manager (Microsoft Dynamics 365) (, , United Kingdom) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Manager (Microsoft Dynamics 365) (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Since this role requires strong expertise in these areas, consider taking online courses or certifications to deepen your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with professionals in the charity sector who are using CRM systems. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations for job openings.
✨Tip Number 3
Showcase your experience with user adoption strategies and stakeholder engagement. Prepare examples of how you've successfully driven CRM usage in previous roles, as this will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Stay updated on GDPR compliance and data integrity best practices. Given the importance of these aspects in the role, being able to discuss your knowledge and experience in this area will set you apart from other candidates.
We think you need these skills to ace CRM Systems Manager (Microsoft Dynamics 365) (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and the Power Platform. Use specific examples that demonstrate your skills in CRM management, user support, and system optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your understanding of the charity sector. Mention how your background aligns with their mission and how you can contribute to their CRM strategy.
Highlight Relevant Experience: In your application, emphasise any previous roles where you acted as a systems owner or administrator. Discuss your experience with data integrity, compliance, and stakeholder engagement, particularly in not-for-profit settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role managing critical systems.
How to prepare for a job interview at Conspicuous
✨Showcase Your CRM Expertise
Be prepared to discuss your hands-on experience with Microsoft Dynamics 365. Highlight specific projects where you acted as a systems owner or administrator, and be ready to explain how you optimised the platform for user adoption.
✨Demonstrate Your Collaborative Skills
Since the role involves cross-functional collaboration, think of examples where you've successfully worked with different departments. Emphasise your ability to influence stakeholders and drive CRM adoption across teams.
✨Understand the Charity's Mission
Research the charity's goals and values before the interview. Showing that you understand their mission will demonstrate your genuine interest in the role and how you can contribute to their digital transformation.
✨Prepare for Technical Questions
Expect questions related to Power Platform enhancements and web/portal integrations. Brush up on your knowledge of Power Automate and Power Apps, and be ready to discuss how you've used these tools in previous roles.
