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- Tasks: Manage and optimise the charity's CRM system, driving user adoption and digital transformation.
- Company: Join a forward-thinking UK-based charity with a people-first approach.
- Benefits: Enjoy 100% remote work, flexible hours, and monthly office meet-ups in London.
- Why this job: Shape the future of a respected charity while enjoying a supportive and collaborative culture.
- Qualifications: Experience with Microsoft Dynamics 365 and Power Platform is essential; charity sector experience is a plus.
- Other info: This role offers a great work-life balance and opportunities for personal growth.
The predicted salary is between 42000 - 58000 £ per year.
A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.
The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.
Key Responsibilities- Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
- Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
- Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
- Manage third-party supplier relationships, system licences, and support contracts.
- Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
- Oversee data integrity, compliance (including GDPR), and user training.
- Support portal integrations and contribute to ongoing system development initiatives.
- Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
- Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
- Hands-on experience with Power Platform – Power Automate, Power Apps.
- Strong background in requirements gathering, basic configuration, testing, and user support.
- Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
- Experience within not-for-profit, membership, or service-based organisations would be advantageous.
- Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
- Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.
- Join a respected national charity with a genuine people-first approach.
- Play a pivotal role in shaping their CRM system and digital future.
- Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
- Excellent work-life balance and supportive leadership team.
If you are interested, please send your CV to – lucy.elliott@conspicuous.com
CRM Systems Manager (Microsoft Dynamics 365) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Manager (Microsoft Dynamics 365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Make sure you can discuss specific features and functionalities, as well as how you've used them in past roles. This will show your expertise and readiness to take ownership of the CRM system.
✨Tip Number 2
Network with professionals in the charity sector who use Dynamics 365. Engaging with others in similar roles can provide insights into best practices and challenges, which you can reference during discussions with us.
✨Tip Number 3
Prepare to discuss your experience with user adoption strategies. Think of examples where you've successfully influenced stakeholders or improved system usage, as this is a key aspect of the role.
✨Tip Number 4
Show your understanding of GDPR and data compliance. Be ready to explain how you've ensured data integrity in previous positions, as this knowledge is crucial for managing the charity's CRM system.
We think you need these skills to ace CRM Systems Manager (Microsoft Dynamics 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 and the Power Platform. Use specific examples that demonstrate your skills in CRM management, user support, and system optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your understanding of the charity sector. Mention how your background aligns with the responsibilities of the CRM Systems Manager role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you acted as a systems owner or administrator. Discuss your experience with web/portal integrations and how you've driven user adoption in past positions.
Showcase Soft Skills: Since the role requires collaboration and stakeholder influence, include examples of how you've worked effectively in teams and led initiatives. Highlight your empathetic and proactive approach to problem-solving.
How to prepare for a job interview at Conspicuous
✨Showcase Your CRM Expertise
Be prepared to discuss your hands-on experience with Microsoft Dynamics 365. Highlight specific projects where you've acted as a systems owner or administrator, and be ready to explain how you optimised the platform for user adoption.
✨Demonstrate Your Collaborative Skills
Since the role involves cross-functional collaboration, think of examples where you've successfully worked with different departments. Share how you influenced stakeholders and drove adoption of CRM systems in previous roles.
✨Understand the Charity's Mission
Research the charity's goals and values before the interview. Be ready to articulate how your skills and experiences align with their mission, especially in the context of digital transformation and user engagement.
✨Prepare for Technical Questions
Expect questions about Power Platform tools like Power Automate and Power Apps. Brush up on your technical knowledge and be ready to discuss how you've used these tools to enhance CRM functionality in past roles.
