Pay: Salary of £58,000 per year plus £1,000 car allowance
Highlighted points for this job
Managing office and field-based colleagues
Customer-focused service improvements
Management qualification and construction background required
Right to work in the UK required
Duties include:
- Lead the delivery of responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives.
- Positively lead and rigorously manage office and field based colleagues taking responsibility for delivery of high quality, efficient response maintenance services, driving performance to achieve a high-quality value for money service with high levels of customer satisfaction.
- Putting the customer at forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints.
- Maintain momentum towards an exciting long-term vision, while fixing the basics.
- Lead and support service transformation and delivery of the three-year service improvement plan.
- Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI’s.
- Identify, plan, tender, manage and execute improvement plans, including preparation of reports and analysis.
- Prepare and deliver performance reports to Teams and Senior Managers.
- Undertake project work, researching best practice and developing new initiatives to drive and deliver the viability of the business.
- Provide strong motivational leadership consistently delivering high performance levels and maintaining high levels of colleague engagement.
- Develop and manage positive and constructive relationships with external stakeholders and customer groups.
Requirements
- Strong track record for delivering an excellent customer experience in relation to responsive maintenance services.
- Experience of managing and reporting on performance measures and budgets.
- Ability to lead a team in a high challenge environment through continuous improvement and achieve high levels of colleague engagement
- A relevant management qualification i.e. ILM Level 3, HNC, CMI and an appropriate construction background and SMSTS – Construction Site Managers Safety Certificate, or other relevant Health and Safety Certificate.
- An understanding and awareness of the housing and social needs of a multicultural society and of the sensitive complex issues that may arise.
- A knowledge of housing policy, practice and current legislation and how these impact the delivery of a quality housing management service.
- A full driving license is required as you will be required to travel to sites and offices around the district.
- Right to Work in the UK - Visa sponsorship is not available.
- A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process
Responsive Repairs Delivery Lead employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
