Policy Expert in London is looking for a Customer Experience Manager to lead and enhance customer journeys across the lifecycle. You will partner with Retail, Technology, Service & Operations, and other teams to turn customer insights into practical improvements that deliver compliant, clear communications and better outcomes.
The role reports to the Customer Experience Lead and demands strong data analysis, stakeholder management, and a customer-centered mindset.
Lifecycle CX Manager — Hybrid (London) employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
