At a Glance
- Tasks: Support partners and teams with operational tasks and compliance activities.
- Company: Join Close Brothers, a company that values diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive benefits, and a supportive work environment.
- Other info: Flexible working options available to help balance work and personal life.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Strong customer service skills and ability to multitask effectively.
The predicted salary is between 25650 - 31350 £ per year.
Support partner hubs, dealer partners, and retail teams with operational and compliance tasks. Responsibilities include partner & dealer administration, customer & operational support, regulatory & compliance activities, financial crime & risk management, and reporting & business administration.
Strong customer service, attention to detail, and the ability to work both independently and in a team are required. The role offers hybrid working options.
Overall summary: At Close Brothers we welcome applications from people of all backgrounds, including those without financial services experience, and encourage you to apply even if you meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop. We are open to discussing flexible working options that can help you balance your work and personal commitments.
Responsibilities:
- Partner & Dealer Administration: Support the onboarding and maintenance of dealer and broker relationships, including compliance checks, partner data management, commission updates, and funding approvals.
- Customer & Operational Support: Deliver efficient support to customers and stakeholders, managing enquiries, processing customer requests, and ensuring accurate record keeping across multiple systems.
- Regulatory & Compliance Activities: Complete GDPR-related requests, support regulatory processes, maintain accurate customer credit information, and adhere to all governance, audit, and compliance requirements.
- Financial Crime & Risk Management: Conduct sanctions screening, transaction monitoring, credit file investigations, and other financial crime prevention activities to support a robust control environment.
- Reporting & Business Administration: Produce management information, monitor operational activities, manage correspondence, and support business reporting requirements for key stakeholders and regulatory reviews.
You will bring experience and skills such as:
- Ability to manage several tasks at once and think quickly.
- Able to prioritise work and meet deadlines.
- Able to work well both in a team and independently.
As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
At Close Brothers we support employees to balance their work and personal commitments, and in this role, you will be able to enjoy hybrid working.
Business Services Executive in Doncaster employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
StudySmarter Expert Advice🤫
We think this is how you could land Business Services Executive in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consortium. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consortium before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Services Executive in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consortium:Your cover letter is your chance to shine! Tell us why you want to work at Consortium specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consortium!
How to prepare for a job interview at Consortium
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
