At a Glance
- Tasks: Manage rent accounts and support residents in financial matters.
- Company: The Guinness Partnership, a resident-focused organisation.
- Benefits: Competitive salary with a London supplement, hybrid working options.
- Other info: Join a supportive team with opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Level 2 qualification in English and Maths required.
The predicted salary is between 30592 - 37390 £ per year.
- Customer Accounts and Customer Support Advisor role
- 6-month fixed-term, full-time position
- Based at Craft Court office in West London, hybrid working available
- Responsibilities include managing rent accounts and supporting residents
Essential to have Level 2 qualification in English and Maths
The Customer Accounts Team at The Guinness Partnership plays an important role in protecting our income, supporting tenancy sustainment, and helping residents manage their rent accounts.
Their work enables Guinness to continue delivering high-quality homes and services to the people who need them most.
We have an opportunity for a
Customer Accounts and Customer Support Advisor to join our team on a full-time, 6-month fixed-term basis.
The role can be based at Craft Court office in West London.
We currently offer hybrid working, combining office-based work with home working.
What we are looking for
As a Customer Accounts and Customer Support Advisor, you will manage a caseload of rent accounts, providing advice and support to residents while taking appropriate action to recover outstanding debt.
You will work proactively with residents to prevent and reduce arrears, agree sustainable payment arrangements, identify financial support options, and make referrals to specialist services where appropriate.
Working closely with colleagues and partner agencies, you will play an important role in maximising income, reducing arrears, and supporting residents to sustain their tenancies.
As a resident-focused organisation, we place equal importance on how we deliver our services and what we deliver.
We are looking for candidates with experience of providing excellent customer service, managing customer accounts, and supporting residents to overcome financial difficulties.
You will also be able to demonstrate
- Proven ability to deliver high-quality services within a customer-focused environment.
- Proven experience in the collection and recovery of rent arrears and other housing-related debts.
- Strong knowledge of County Court procedures, with experience of preparing and presenting cases in Court.
- Demonstrated ability to negotiate sustainable repayment arrangements and take appropriate enforcement action where necessary.
- To carry out home visits in connection with income recovery or arrears prevention.
- Experience building effective relationships with customers, colleagues and stakeholders.
- Good knowledge of social housing rent legislation and best practice.
- Strong communication, influencing and negotiation skills.
- Excellent attention to detail and accurate record-keeping skills.
- Level 2 qualification in English and Maths (GCSE Grade C/4 or above, or equivalent).
Interviews will be held in person at the Craft Court Office on the 26th or 27th November.
The salary advertised for this position includes an additional £4,000 London Local Job Supplement.
If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!
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Customer Accounts Advisor employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Consortium.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Consortium. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Accounts Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Consortium.
How to prepare for a job interview at Consortium
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Consortium's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Consortium offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
