Job Location
Dorchester Hotel, 53 Park Ln, London W1K 1QA, UK
Location: Dorchester Hotel, 53 Park Ln, London W1K 1QA, UK
Job Type: Permanent
Highlighted points for this job
Permanent contract role in Rooms/Guest Relations
Located at 45 Park Lane, Mayfair, London
Responsibilities include managing guest relations and ensuring exceptional service
Division & Department : Rooms/Guest Relations
Contract Type : Permanent
Your future, our legacy :
Join us as a Guest Relations Coordinator at 45 Park Lane, part of the Dorchester Collection recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Coordinator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. Our Guest Relations Coordinator is the creative artist of our hotel! Entrusted with caring for every detailing at amenities planning at 45 Park Lane. Though skilfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
A day in the life of our Guest Relations Coordinator demands high levels of energy, creativity and passion. They need consistency even though the days are never alike; and creativity to tackle daily adventures. You’ll love what you do and take pride in delighting our employees / guests: You will work closely with the Director of Guest Experiences and support them in managing the guest relations with our guests. You will be responsible for welcoming guests warmly and professionally upon arrival at the hotel and create a positive first and last impression through attentive and personalised service. You will engage with our guests and build lasting relationships whilst ensuring guests preferences are recognised. As part of your responsibilities, you will be responsible for maintaining a detailed view of our guests. This will include researching guests, outreach to all guests, and ensuring teams are kept updated with pertinent information. You will be supporting the Director of Guest Experience in organising activations and campaigns relates to out VIP guests. You will use your creativity to support the guest amenities planning along with the Director of Guest Experience. You will communicate professionally and efficiently with other departments and extended hotel team in order to ensure all guest have exceptional service. You will also be responsible for reviewing daily arrival lists and identify VIP guests, returning guests and special occasions and coordinating VIP amenities, welcome cards, flowers and personalised in-room arrangements. You will be able to handle guest complaints with empathy, discretion and professionalism and follow up with guests to ensure their concerns have been resolved. You will be a master in anticipating guest needs and providing tailored experience. You will be responsible for assisting with guests requests for transportation, restaurant bookings, local attractions, and other concierge services. You will follow hotel policies, security procedures, and luxury service standards. The items shared are the essence of a day in the life of a Guest Relations Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change.
Location : 53 Park Lane, Mayfair W1K 1QA London
If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!
#J-18808-Ljbffr
2021-2579 - Guest Relations Coordinator employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
