2021-1917 - Reservations Specialist - French Speaking
2021-1917 - Reservations Specialist - French Speaking
Location: 1 Knightsbridge, London SW1X 7LX, UK
Job Type: Permanent
Highlighted points for this job
Permanent contract
Location: 1 Knightsbridge, London SW1X 7LX
Responsibilities include managing guest enquiries and processing reservations
Shift-based work hours from Monday to Sunday, 07:00 - 22:00
Emphasis on excellent communication and interpersonal skills
Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subject to change. These currently set asMonday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX
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2021-1917 - Reservations Specialist - French Speaking employer: Consortium
Micro Rainbow is an exceptional employer dedicated to creating a supportive and inclusive work environment for its employees. Located in London, the company offers meaningful opportunities for personal and professional growth, particularly for those passionate about social justice and equality. With a strong emphasis on employee well-being and a culture that values lived experiences, Micro Rainbow empowers its staff to make a real difference in the lives of LGBTQI asylum seekers.
