At a Glance
- Tasks: Respond to customer enquiries and coordinate service visits in a supportive team.
- Company: Join a growing organisation with a friendly and collaborative culture.
- Benefits: Receive training, develop skills, and enjoy a varied role.
- Other info: Full support provided to help you learn and grow in your role.
- Why this job: Kickstart your professional career and make a positive impact on customer experiences.
- Qualifications: A degree or equivalent experience; enthusiasm and communication skills are key.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hull
Salary: £27,000
Consortium Professional Recruitment are pleased to be working with an established and growing organisation to recruit a Graduate Customer Service Coordinator. This is an exciting opportunity for a recent graduate or someone looking to begin their first professional role after university. You will join a friendly and supportive team where you will receive the guidance needed to build your confidence and develop valuable commercial experience. No previous industry knowledge is required. What matters most is your enthusiasm, willingness to learn and ability to communicate with a wide range of people.
The Opportunity:
- Responding to customer enquiries by telephone and email.
- Helping to coordinate engineers and service visits.
- Keeping customers informed and helping to resolve their queries.
- Recording accurate information within the company's internal systems.
- Building positive relationships with customers, colleagues and external partners.
Your work will directly contribute to creating a positive customer experience and helping the wider team deliver a responsive and reliable service.
About You:
We're looking for someone who can bring:
- A degree or equivalent experience, with an interest in starting a professional career.
- A friendly, confident and professional communication style.
- Good organisation skills and the ability to manage different tasks.
- A positive attitude and genuine willingness to learn.
- Care and attention when recording information and completing administrative tasks.
- The confidence to ask questions, share ideas and work as part of a supportive team.
You do not need previous experience in this industry. Full support will be provided to help you learn about the business, its customers and the systems you will use.
The Benefits and Package:
In return, you'll enjoy:
- Training and support as you begin your career.
- The opportunity to develop valuable customer service and commercial skills.
- A varied role within a friendly and collaborative team.
- Exposure to different areas of a successful and growing business.
- The chance to build a strong foundation for your future career.
How to Apply:
This exciting Graduate Customer Service Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach. If you are ready to take your first step into a professional career, we would love to hear from you. Please apply with your CV attached.
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven't received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit consortiumrecruitment.co.uk
Graduate Customer Service Coordinator in Kingston upon Hull employer: Consortium Professional Recruitment
As an HR Advisor at our long-established manufacturing company, you will thrive in a supportive and dynamic work culture that prioritises employee experience and professional growth. We offer a range of benefits, including opportunities for continuous learning and development, ensuring you can advance your career while contributing to a collaborative team environment. Join us in a role where your expertise will be valued, and make a meaningful impact within the organisation.
Contact Details:
Consortium Professional Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Service Coordinator in Kingston upon Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consortium Professional Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consortium Professional Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Service Coordinator in Kingston upon Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consortium Professional Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Consortium Professional Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consortium Professional Recruitment!
How to prepare for a job interview at Consortium Professional Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
