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- Tasks: Lead global service operations, ensuring top-notch customer support and technical precision.
- Company: Join a respected high-tech manufacturer known for innovation and quality.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and 25 days holiday.
- Why this job: Make a real impact in a growing global service role with career development opportunities.
- Qualifications: Experience in technical service delivery or aftersales management is essential.
- Other info: Flexibility for global travel and collaboration with international teams is required.
The predicted salary is between 42500 - 58500 £ per year.
Location: Hessle
Salary: £50,000 – £65,000 + Bonus + Benefits
Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. We’re supporting a globally respected high-tech manufacturer in their search for a Global Aftersales Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians.
The Role
- Oversee the delivery of technical support and service works for clients across the UK and worldwide.
- Act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained.
- Manage a UK-based service team alongside coordination of global aftersales activity.
- Customer engagement from complaint resolution, to service proposition delivery and root cause findings.
- Define and manage service pricing models, KPIs and financial reporting.
- Develop new revenue streams including technical training programmes and customer education.
- Work across internal functions, including engineering, sales, product, quality, to develop, deliver and drive a collaborative and cohesive service.
You will also maintain close links with OEM partners and service leads worldwide to ensure expectations are not just met but exceeded.
What We’re Looking For
- Professionals with experience in technical service delivery, aftersales operations or engineering support management.
- Proven experience in aftersales or service management within an engineering, electronics or complex equipment or industrial machinery environment.
- Strong understanding of technical service delivery, commercial aftercare, and team leadership.
- Customer-focused with the ability to influence, build trust, and manage stakeholder expectations globally.
- Comfortable with performance reporting (KPIs, dashboards), pricing models, and continuous improvement.
- Exposure to working in or with OEMs and international service teams is a distinct advantage.
- Flexibility for global travel, including supporting overseas service partners and training delivery.
What’s on Offer
- Competitive salary (guideline £50K–£65K) with quarterly bonus scheme.
- Comprehensive benefits including private healthcare and long-term sickness cover.
- 25 days’ holiday (rising with service).
- Flexible company culture with career development support.
- Opportunity to shape a growing global service proposition in a high-tech sector.
This role is ideal for someone looking to progress further in a tactical customer-facing leadership role, while still being close enough to the product and people to make a daily difference.
If you’re a technically strong and commercially aware Aftersales Manager ready for your next challenge, we’d love to hear from you.
Global Aftersales Manager employer: Consortium Professional Recruitment
Contact Detail:
Consortium Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales service management, especially within high-tech industries. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the engineering and technical support sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Global Aftersales Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved complaints in previous roles. Highlighting your customer-focused approach will resonate well with the expectations of this position.
✨Tip Number 4
Research the company’s current aftersales strategies and any recent developments in their service offerings. Being able to speak knowledgeably about their operations will show your genuine interest and help you stand out during the interview process.
We think you need these skills to ace Global Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales or service management, particularly within engineering or technical environments. Use specific examples that demonstrate your customer-focused approach and ability to manage stakeholder expectations.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying for the Global Aftersales Manager position. Emphasise your understanding of technical service delivery and your experience in leading teams, as well as how you can contribute to the company's mission.
Highlight Key Achievements: In your application, include quantifiable achievements related to service management, such as improvements in customer satisfaction scores or successful implementation of new service pricing models. This will help demonstrate your impact in previous roles.
Showcase Your Leadership Skills: Since the role involves managing a team, be sure to highlight your leadership experience. Discuss how you've coached or developed teams in the past, and provide examples of how you've driven high service standards and engaged with customers.
How to prepare for a job interview at Consortium Professional Recruitment
✨Showcase Your Technical Expertise
As a Global Aftersales Manager, you'll need to demonstrate your understanding of technical service delivery. Be prepared to discuss specific examples from your past experience that highlight your ability to manage complex equipment and provide effective solutions.
✨Emphasise Customer Engagement Skills
This role requires a strong customer focus. Share instances where you've successfully resolved customer complaints or improved service propositions. Highlight how you build trust and manage stakeholder expectations, especially in a global context.
✨Discuss Performance Metrics Knowledge
Familiarity with KPIs and performance reporting is crucial. Be ready to talk about how you've used data to drive improvements in service delivery and how you would approach defining and managing service pricing models in this new role.
✨Demonstrate Leadership and Team Management
You'll be leading a team of engineers and technicians, so it's important to convey your leadership style. Discuss your experience in coaching teams, fostering collaboration, and driving high service standards, particularly in a technical environment.
