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- Tasks: Lead and inspire a customer service team to deliver exceptional client experiences.
- Company: Join a trusted local insurance provider with a strong reputation for service excellence.
- Benefits: Enjoy competitive salary, great benefits, and opportunities for professional development.
- Why this job: Make a real impact on business growth while shaping your career in a supportive environment.
- Qualifications: Cert CII or equivalent experience in insurance and proven leadership skills required.
- Other info: Experience in commercial lines insurance and FCA regulations is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service Manager
Are you a natural leader with a passion for exceptional service?
Join a trusted local insurance provider where your ideas are valued, your leadership will be felt, and your career can truly flourish.
Why youll love this role
- Take ownership of a high-performing customer service & commercial team
- Be part of a supportive, forward-thinking business with a strong local reputation
- Competitive salary, great benefits, and ongoing professional development
- Shape strategy and have a direct impact on business growth
What youll be doing
Working closely with the Head of Commercial, youll be the driving force behind your teams success leading, motivating, and ensuring every client receives an outstanding experience. Youll:
- Lead, coach, and inspire the commercial/customer service team
- Oversee client assessments and deliver tailored insurance solutions
- Drive sales, renewals, and service excellence
- Maintain FCA compliance at all times
- Support recruitment, onboarding, and training
- Review performance, identify improvements, and streamline processes
What were looking for
- Cert CII qualification or equivalent leadership experience in insurance
- Proven success managing a service-driven team
- Strong commercial acumen and the ability to build lasting client relationships
- Confident communicator with excellent organisational skills
- Proactive, resilient, and ready to inspire others
- High attention to detail and a commitment to compliance
Desirable but not essential
- Experience in commercial lines insurance
- Knowledge of FCA regulations
- Acturis software experience
- Business or finance qualification
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you havent received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.
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Customer Service Manager employer: Consortium Professional Recruitment
Contact Detail:
Consortium Professional Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed and motivated a team in the past. Highlight any strategies you implemented that led to improved performance or customer satisfaction.
✨Tip Number 2
Familiarise yourself with the company's values and mission. During your discussions, align your answers to reflect how your personal values and experiences resonate with their commitment to exceptional service and community focus.
✨Tip Number 3
Prepare to discuss your understanding of FCA regulations and compliance. Being able to articulate your knowledge in this area will demonstrate your readiness to maintain high standards within the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to manage a team and drive service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for exceptional service and how your background aligns with the company's values. Mention your Cert CII qualification or equivalent experience in insurance to stand out.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as improvements in team performance or client satisfaction scores. This will illustrate your impact in previous roles.
Research the Company: Familiarise yourself with the local insurance provider's reputation and values. Understanding their approach to customer service will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at Consortium Professional Recruitment
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully motivated your team in the past, and be ready to discuss your leadership style.
✨Understand the Company’s Values
Research the insurance provider's mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to their reputation for exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you've handled difficult clients or improved team performance, and be ready to share those stories.
✨Highlight Your Compliance Knowledge
Given the importance of FCA compliance in this role, brush up on relevant regulations and be prepared to discuss how you ensure compliance within your team. This will show your commitment to maintaining high standards.