At a Glance
- Tasks: Manage customer accounts, handle enquiries, and coordinate services for a sustainable future.
- Company: Join a market-leading business in the environmental services sector.
- Benefits: Enjoy a competitive salary, generous leave, health benefits, and career progression.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Make a real impact by helping customers and contributing to sustainability.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
Location: Doncaster
Salary: £28,000 - £32,000 per annum
Are you a confident communicator who enjoys helping customers, solving problems and keeping things running smoothly? We're looking for an Internal Account Manager to join a friendly, supportive team where no two days are the same.
Consortium Professional Recruitment are delighted to be partnering with an established, market-leading business within the environmental services sector. This is a fantastic opportunity to combine customer relationship management with operational coordination, develop your commercial skills and contribute to a business supporting a more sustainable future.
The Opportunity:
- Handling customer enquiries by telephone and email, providing a responsive, professional and helpful service.
- Coordinating skip deliveries, exchanges and collections, ensuring customer requirements are communicated and managed effectively.
- Providing customers with regular updates, including estimated arrival times, service progress and any changes to scheduled collections or deliveries.
- Processing customer orders, preparing quotations and maintaining accurate, up-to-date information on internal systems.
- Resolving delivery problems, missed collections and operational issues, working proactively to find practical solutions.
- Investigating additional charges, invoice queries and customer disputes, ensuring clear communication and timely resolution.
- Liaising with internal departments and external suppliers to coordinate services and maintain a positive customer experience.
- Managing and developing existing customer accounts, identifying opportunities to provide additional services and strengthen long-term relationships.
- Supporting pricing, tenders and proposals while developing an understanding of commercial margins and customer requirements.
Your work will directly contribute to customer satisfaction, efficient service delivery and sustainable business growth, helping customers access reliable environmental services.
About You:
- Strong communication skills, with the confidence to handle customer enquiries by telephone and email.
- A customer-focused approach, with the ability to build positive relationships and resolve problems effectively.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and changing priorities.
- Confidence using computer systems to process orders, update records and manage customer information accurately.
- A proactive, solutions-focused mindset and the ability to remain calm when handling operational challenges.
- A collaborative approach, working effectively with colleagues, suppliers and customers.
- Commercial awareness, or an interest in developing knowledge of pricing, account management and business growth.
- Experience in customer service, account management, sales support, logistics coordination or a similar operational role would be beneficial. Experience within waste management, environmental services or transport would be advantageous but is not essential.
Above all, we're looking for someone who enjoys helping people, takes ownership of their work and is keen to learn and develop.
The Benefits and Package:
- Salary: £28,000 - £32,000 per annum.
- 30 days' annual leave, including bank holidays, increasing to 33 days with length of service.
- Attendance bonus scheme.
- Health benefits scheme.
- Life assurance.
- Full training and a structured career progression plan.
- Charity volunteering opportunities.
- Free onsite parking.
- Team social gatherings.
You'll join a supportive business that values collaboration, personal development and creating an inclusive working environment where everyone has the opportunity to succeed.
How to Apply:
This exciting Internal Account Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach. If you enjoy delivering excellent customer service, coordinating operational activities and building strong working relationships, we'd love to hear from you. Please apply with your CV attached.
Internal Sales Executive in Doncaster employer: Consortium Professional Recruitment Ltd
Join a leading manufacturer in East Yorkshire that values its employees and fosters a collaborative work culture. With competitive salaries, excellent benefits including a company pension and subsidised meals, as well as opportunities for professional development, this role as a Senior Maintenance Engineer offers a rewarding career path in a supportive environment. Enjoy the convenience of free on-site parking and a commitment to employee well-being through initiatives like the cycle-to-work scheme.
Contact Details:
Consortium Professional Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consortium Professional Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consortium Professional Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales Executive in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consortium Professional Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Consortium Professional Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consortium Professional Recruitment Ltd!
How to prepare for a job interview at Consortium Professional Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
