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- Tasks: Support trans individuals through admin tasks and client interactions.
- Company: Beyond Reflections Charity, a supportive trans+ charity.
- Benefits: Flexible hours, hybrid working, and valuable training opportunities.
- Why this job: Make a real difference in the lives of trans individuals while developing your skills.
- Qualifications: Strong admin skills and a passion for community support.
- Other info: Join a compassionate team dedicated to inclusivity and support.
The predicted salary is between 500 - 1500 £ per month.
Location: Hybrid (Southampton office + home working)
Salary: National Minimum Wage
Hours: 16 hours per week (flexible, to be agreed)
We’re looking for a reliable, organised, resilient and compassionate Trainee Caseworker & Administrator to join our trans support charity. This is an entry-level role ideal for someone with strong admin experience who wants to develop skills in community support, casework, and inclusive service delivery. You’ll play an important role in keeping our services running smoothly through high-quality admin work, while developing the skills needed to support our clients more directly.
About the Role
- Key Responsibilities
- Administration (Primary Focus)
- Maintain accurate and confidential records.
- Manage emails, scheduling, and general admin tasks.
- Support data entry, reporting, and documentation.
- Use Microsoft Office (Word, Excel, Outlook) confidently and learn our internal systems.
- Onboarding new service users and helping them understand available support.
- Conducting routine wellbeing check‑ins under supervision.
- Supporting progress monitoring meetings with clients.
- Assisting with signposting and basic follow-up tasks.
- Helping to create a safe, welcoming, and inclusive service environment.
- Assist with preparing resources and coordinating online or in‑person sessions.
- Support staff with day‑to‑day service delivery activities.
- Follow data protection and confidentiality processes.
- Raise safeguarding concerns appropriately and seek guidance when needed.
About You
- Essential
- Strong administrative experience, including confident use of Microsoft Office.
- Willingness to learn new digital tools and internal systems.
- Experience supporting others (paid, voluntary, or community).
- Resilient, with the ability to stay calm and professional when handling sensitive or emotional situations.
- Good organisational and communication skills.
- Respectful, compassionate, and able to maintain confidentiality.
- Experience with LGBTQ+ communities or other marginalised groups.
- Experience in wellbeing, support, or community roles.
Working Arrangements
Hybrid working with required attendance at our Southampton office. You must be able to commute to Southampton as needed. Training will be delivered primarily in person at the office. Occasional travel within Hampshire, the Isle of Wight, or Dorset may be needed.
How to Apply
Please submit your CV and a short covering letter to hr@beyond-reflections.org.uk addressing the following:
- Why do you want to work with us and support trans individuals?
- Tell us about your experience supporting others.
Applications are reviewed on a rolling basis, and the post will remain open until we have filled the role. CVs without a covering letter will not be considered.
Trainee Caseworker & Administrator for a trans+ support charity Beyond Reflections Charity supp[...] in Southampton employer: Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations
Contact Detail:
Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Caseworker & Administrator for a trans+ support charity Beyond Reflections Charity supp[...] in Southampton
✨Tip Number 1
Get to know the charity! Research Beyond Reflections and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting trans individuals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Trainee Caseworker & Administrator role.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend. Focus on your admin skills and how you can support clients, as these are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the important work we do.
We think you need these skills to ace Trainee Caseworker & Administrator for a trans+ support charity Beyond Reflections Charity supp[...] in Southampton
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you want to work with us and support trans individuals. Share your passion and connect it to our mission – we love seeing genuine enthusiasm!
Showcase Your Admin Skills: Since this role focuses heavily on administration, highlight your strong admin experience in your CV. Mention your confidence with Microsoft Office and any relevant tools you've used. We want to see how organised and reliable you are!
Be Personal and Authentic: When discussing your experience supporting others, be honest and personal. Whether it's paid or voluntary, share specific examples that showcase your compassion and resilience. We appreciate authenticity and real-life stories!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re keen to join our team at Beyond Reflections!
How to prepare for a job interview at Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations
✨Know Your Why
Before the interview, take some time to reflect on why you want to work with Beyond Reflections Charity. Be ready to share your passion for supporting trans individuals and how your values align with their mission. This will show your genuine interest and commitment.
✨Showcase Your Admin Skills
Since strong administrative experience is essential for this role, prepare examples of your past admin work. Highlight your proficiency in Microsoft Office and any relevant tools you've used. Be specific about how your organisational skills have helped previous teams or projects.
✨Demonstrate Compassion and Resilience
This role requires a compassionate approach, especially when dealing with sensitive situations. Think of examples where you've supported others, particularly in challenging circumstances. Share how you maintained professionalism and empathy during those times.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, and how they support staff development. This shows you're not only interested in the role but also in growing within the charity.
