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- Tasks: Lead and manage a vibrant community centre, ensuring smooth operations and engaging activities.
- Company: The OutHouse is dedicated to creating safe and inclusive spaces for everyone, especially the LGBTQI+ community.
- Benefits: Enjoy a flexible 4-day work week, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: Two years of experience in project or volunteer management, with strong people skills and community focus.
- Other info: Join us in expanding our services and supporting local events, including Pride celebrations.
The predicted salary is between 20480 - 35840 £ per year.
Please apply with a CV and cover letter to: info@theouthouse.org.uk
Working pattern
4-days a week
Tuesday – Thursday, 12-noon until 8pm
Saturday, 10:00am until 6:00pm
Salary £25,600 (£32,000 FTE), 12 month fixed term contract
About the role
We are looking for a community-driven individual with a passion for leading public community spaces. They will take care of the space, taking some ownership for overseeing the activities that happen within it and helping to push the organisation forward.
Role purpose and core accountabilities
Operations
- Supervise day-to-day operations of the Centre
- Ensuring staff are available to welcome people into the Centre, including Casual and Volunteer Group Facilitators, staff and volunteers
- Liaise with Finance & HR Lead on Centre revenue to stay within budget and develop new income streams
- Undergo training where needed
- Advise team on the best ways to resolve issues with community members and deliver excellent customer service
- Ensure the Centre’s Code of Conduct is maintained and adhered to, as an inclusive safer space
Volunteer Management
- Supervision of a bank of volunteers
- Oversee development of induction process
- Keep records and files up-to-date
- Make sure we are compliant with volunteer management guidelines within industry
- Volunteer management through the volunteer system
- Organise activities and mentoring programme for volunteers
- Develop strategy for volunteer retainment
- Volunteer inbox management
- Undertake volunteer management training course, as and when required
Stakeholder Management
- Nurture friendly relationships with visitors and community members to increase loyalty and brand reputation
- Build relationships with partners in the health and wellbeing industry
- Build relationships with higher profile non-LGBTQ+ partners, like local cultural institutions and universities
Safeguarding Lead for Adult Services
- Ensure the Adult safeguarding policy is up-to-date
- Undertake training regularly to ensure we are compliant and have best practices in place
- Record safeguarding issues and report to CEO and the Board
- With the Head of Operations Change & Income Generation and Lead, ensuring policies are reviewed regularly and kept up-to-date: Health and Safety, Fire Safety, Right to Refuse etc.
Mental Health and Wellbeing Lead
- Lead efforts to expand the Wellbeing service at the Centre and further afield
- Contribute to reporting, along with Head of Operations Change and Income Generation and Knowledge and Data Administrator.
- Hold Induction 1:1s with community members before joining social groups.
Leadership
- Line manage the Wellbeing Officer, LGBTQ+ Knowledge & Data Administrator, Casual Group Facilitators and Volunteers
- Represent the organisation at external events and publicity opportunities
Income Generation
This post will have an income generation target of £25,000, which will be made up of:
- Ensuring facilitators collect group attendance payments
- Venue and room hire
- Regional expansion of our groups into new neighbourhoods
- Develop funding applications to support service expansion
*As this is the first year income targets have been set, these will be monitored on a regular basis by SLT with Leads to ensure we are on target, or to adapt our plans and targets accordingly.
Requirements and skills
- An engaging, passionate, energetic human
- Someone who can work self-sufficiently, and can lead a team of both staff and volunteers
- Two years’ experience in project management, volunteer management or hospitality roles
- Experience in client-facing roles, especially within community spaces
- Experience working with marginalised communities
- Experience in Safeguarding management, with a good understanding of communities’ needs, and willingness to learn
- Someone who understands community, and has experience of diverse LGBTQI+ communities
- Excellent people management and communication skills
- Excellent team player who can be flexible and adaptable
- Experience of contracts and invoicing (alongside the Finance and HR Lead)
- Financially responsible
- Availability to work within opening hours (including weekends and holidays)
Community Support
- All staff are expected to support and contribute to fundraising and community activities for the OutHouse (with time off in lieu usually being available when they occur outside of working hours), including, for example:
- OutHouse organised and hosted events
- Local and regional Pride events (running OutHouse stands and marching)
- Assisting with running OutHouse stands at local and regional events
Expected start date 01/09/2025
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Centre Lead The OutHouse Safe and inclusive spaces for everyone employer: Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations
Contact Detail:
Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Lead The OutHouse Safe and inclusive spaces for everyone
✨Tip Number 1
Network within community spaces and LGBTQI+ organisations. Attend local events or workshops to meet people who are already involved in similar roles. Building these connections can provide valuable insights and potentially lead to recommendations.
✨Tip Number 2
Familiarise yourself with the specific needs and challenges faced by marginalised communities, particularly within the LGBTQI+ spectrum. This understanding will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Showcase your leadership skills by volunteering for roles that require team management or project oversight. This experience will be crucial in demonstrating your ability to lead staff and volunteers effectively.
✨Tip Number 4
Research the OutHouse and its initiatives thoroughly. Understanding their mission, values, and current projects will allow you to tailor your approach and show genuine interest during any discussions or interviews.
We think you need these skills to ace Centre Lead The OutHouse Safe and inclusive spaces for everyone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, volunteer supervision, and client-facing roles. Use specific examples that demonstrate your skills in leading teams and managing projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating safe and inclusive spaces. Mention your understanding of the needs of diverse communities, particularly LGBTQI+ communities, and how your experience aligns with the role's requirements.
Showcase Your Leadership Skills: Emphasise your leadership experience in both staff and volunteer management. Provide examples of how you've successfully led teams, resolved conflicts, and fostered a positive environment in previous roles.
Highlight Income Generation Experience: If you have experience in income generation or fundraising, make sure to include it. Discuss any successful initiatives you've led or contributed to, especially those that align with community engagement and support.
How to prepare for a job interview at Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for working in community spaces. Share specific examples of how you've engaged with diverse communities, especially within LGBTQI+ contexts, to demonstrate your commitment to inclusivity and support.
✨Highlight Your Leadership Experience
Discuss your previous roles where you led teams or managed volunteers. Be prepared to share how you motivated your team, resolved conflicts, and ensured a positive environment, as this role requires strong leadership skills.
✨Prepare for Financial Discussions
Since the role involves income generation and budget management, brush up on your financial knowledge. Be ready to discuss any experience you have with contracts, invoicing, or developing funding applications to show your financial responsibility.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully resolved issues in a community setting. This could involve handling difficult situations with community members or improving processes within a team. Highlighting these experiences will showcase your ability to maintain a safe and inclusive space.
