Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create a joyful shopping experience and handle customer queries at IKEA.
- Company: Join the iconic IKEA brand known for its friendly atmosphere.
- Benefits: Gain valuable experience in customer relations with a supportive team.
- Other info: Flexible shifts, including weekends and holidays, to fit your schedule.
- Why this job: Make a real difference in customers' lives while working in a fun environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.
Your assignment:
- Ensure IKEA Alexandra Store is a friendly, safe and secure environment for all IKEA visitors and customers.
- Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
- Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
- Being responsible for the children’s safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc.
- Plan, co‑ordinate and follow up on the IKEA Family activities and IKEA Family Kids Club activities.
- Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
- You will record information, handle paperwork and compile statistics, general housekeeping and other duties related to the job.
Qualifications:
Your profile:
- You have strong communication and interpersonal skills with passion for children and people.
- You are a committed and motivated team player, who is also able to work independently.
- You are able to provide solutions for customers and assist on operational issues.
- You have good computer literacy, multi‑tasking ability and enjoy being in a hands‑on operation role.
- You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays.
IKEA Alexandra - Customer Relations Officer (1 year contract) in London employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IKEA Alexandra - Customer Relations Officer (1 year contract) in London
✨Tip Number 1
Get to know IKEA's values and culture before your interview. We want to see how you fit into our team, so show us your passion for creating a positive shopping experience!
✨Tip Number 2
Practice your communication skills! As a Customer Relations Officer, you'll be the face of IKEA. We recommend role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share examples of how you've handled customer complaints in the past. We love seeing problem-solving skills in action, so think of specific situations where you turned a negative into a positive.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace IKEA Alexandra - Customer Relations Officer (1 year contract) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and working with people shine through. We want to see how much you care about creating a positive shopping experience for everyone!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of Customer Relations Officer at IKEA Alexandra.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your IKEA Values
Before the interview, take some time to familiarise yourself with IKEA's core values and culture. This will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the brand.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you turned a negative situation into a positive one, as this is crucial for a Customer Relations Officer.
✨Demonstrate Team Spirit
Since the role requires being a committed team player, think of instances where you've collaborated effectively with others. Be ready to discuss how you contribute to a positive team environment and support your colleagues.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Practice responding to scenarios related to customer interactions, safety in the store, or managing multiple tasks. This will show your ability to think on your feet and handle the hands-on nature of the role.