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- Tasks: Lead front-of-house operations and create memorable guest experiences at Hegen's Experiential Centre.
- Company: Join Hegen, a leader in mother and baby products, known for quality and excellence.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Maternity cover role for 6-8 months; immediate start preferred.
- Why this job: Be the face of an award-winning centre and make a real impact on customer satisfaction.
- Qualifications: 3+ years in hospitality or retail, strong communication skills, and Mandarin-speaking ability required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Hegen, we provide mother and baby products. The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day‑to‑day operations and guidance. As the face of Hegen’s award‑winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence. In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience.
In addition to overseeing front‑of‑house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness. This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.
Responsibilities- You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre.
- You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings.
- You will support and drive in‑centre sales by engaging customers, understanding their needs, and recommending suitable products.
- You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking.
- You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well‑presented, and inviting at all times.
- You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner.
- You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on‑site coordination and a seamless experience for all participants.
- You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.
- At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer‑facing environment.
- Strong organisational and problem‑solving skills, with a keen eye for detail.
- Demonstrated ability to support sales and manage operational responsibilities, including inventory.
- Positive, proactive team player with a strong sense of ownership.
- Excellent communication and interpersonal skills.
- Mandarin‑speaking ability is required due to the nature of business operations and client interactions.
- Fast learner who is comfortable with technology and systems.
- Able to multitask effectively and perform well in a fast‑paced environment.
- Demonstrated ability to thrive in an agile and entrepreneurial setting.
- Strong sense of aesthetics and presentation will be beneficial.
Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs.
Front of House Manager (Maternity Cover, 6-8 Months) in London employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager (Maternity Cover, 6-8 Months) in London
✨Tip Number 1
Get to know the company inside out! Research Hegen’s products and values so you can chat confidently about them during your interview. This shows you’re genuinely interested and ready to embody their commitment to quality.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you’ll be the face of Hegen. Role-play common guest interactions with a friend to nail down your warm and engaging approach. The more comfortable you are, the better!
✨Tip Number 3
Show off your sales savvy! Think of examples from your past experiences where you’ve successfully engaged customers and boosted sales. Be ready to share these stories to demonstrate your ability to drive in-centre sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to jump into the fast-paced environment at Hegen.
We think you need these skills to ace Front of House Manager (Maternity Cover, 6-8 Months) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody Hegen’s values.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for specific examples of how you’ve managed guest interactions and contributed to sales performance.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hegen.
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Products Inside Out
As a Front of House Manager, you'll need to be the go-to person for all things Hegen. Make sure you familiarise yourself with the mother and baby products offered. This way, when you're asked about specific items or how they can benefit customers, you'll be able to respond confidently and knowledgeably.
✨Showcase Your Customer Service Skills
During the interview, highlight your experience in hospitality or retail. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. Remember, this role is all about creating a welcoming atmosphere, so demonstrate your ability to engage with guests and anticipate their needs.
✨Demonstrate Organisational Prowess
The role involves managing inventory and ensuring everything runs smoothly. Be prepared to discuss your organisational skills and any systems you've used in the past to keep track of stock levels. You might even want to bring up a time when your attention to detail made a significant impact on operations.
✨Emphasise Your Team Spirit
Hegen values a positive, proactive team player. Talk about your experiences working collaboratively with others, especially in fast-paced environments. Share how you’ve contributed to team success and how you handle feedback or challenges within a group setting.