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- Tasks: Assist customers with bookings, enquiries, and complaints in a fast-paced environment.
- Company: Join a customer-centric automotive team focused on delivering exceptional service.
- Benefits: Competitive pay, career growth opportunities, and a dynamic work culture.
- Other info: Be part of a supportive team that values your input and ideas.
- Why this job: Make a real difference in customer satisfaction while working with cars you love.
- Qualifications: GCE ‘O’ Levels/NITEC in Automotive Technology and 2 years of customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
Responsibilities
- Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner.
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement.
- Promote service packages and downstream products effectively.
- Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level.
- Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles.
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints.
- Capture customers’ feedback on the service levels, and present findings for Management’s review.
- Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.
Requirements
- GCE ‘O’ Levels / NITEC in Automotive Technology.
- At least 2 years of customer service experience preferably in the automotive industry.
- Strong inclination to achieve customer satisfaction through delivering excellent service.
- Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues.
Customer Service Advisor (Automotive) in London employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Automotive) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their customer-centric team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers regularly, try role-playing different scenarios with a friend. This will help you feel more confident when discussing service needs and solutions during interviews.
✨Tip Number 3
Showcase your adaptability! Think of examples from your past experiences where you had to learn new skills quickly or handle unexpected situations. This will demonstrate that you can thrive in a dynamic environment like theirs.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Advisor (Automotive) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in the automotive sector. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for customer service shine through! We love candidates who are genuinely excited about helping others and improving their experience. Share a story or two about how you’ve gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Automotive Stuff
Brush up on your automotive knowledge! Familiarise yourself with common vehicle issues, service packages, and repair processes. This will help you confidently answer questions and show that you're genuinely interested in the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you resolved complaints or built relationships, as this role is all about customer happiness!
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This shows that you value communication, which is key in a customer service role.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, customer engagement strategies, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.