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For Companies At a Glance
- Tasks: Engage with guests and manage their enquiries and reservations.
- Company: Join a vibrant team at a leading hotel brand.
- Benefits: Enjoy attractive incentives, staff rates, and birthday leave.
- Other info: Dynamic work environment with opportunities for growth and travel.
- Why this job: Be part of a fun-loving family while developing your career.
- Qualifications: Good communication skills and ability to work in a team.
The predicted salary is between 25000 - 30000 £ per year.
If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place. We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People. With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
Job Details (Here’s what you can expect!)
- 5 days’ work week
- Attractive incentive and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
Responsibilities
- Respond to guest enquiries via phone and email in a timely and professional manner.
- Manage reservation-related requests, including stay preferences, date amendments, and cancellation waiver requests.
- Engage with guests to understand their preferences, needs, and feedback.
- Investigate, follow up, and resolve guest concerns efficiently and effectively.
Requirements
- Working knowledge of Property Management Systems (e.g., Infor HMS, Opera) is an advantage.
- Ability to work independently as well as collaboratively within a team and manage high volumes of email correspondence efficiently.
- Good interpersonal and communication skills.
- Good command of spoken and written English.
Customer Relations Executive in London employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests, it's crucial to demonstrate your ability to engage and respond effectively. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues or improved customer satisfaction. This will highlight your ability to handle guest concerns efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our wonderful team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Relations Executive in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your passion for customer relations.
Tailor Your Application: Make sure to customise your application for the Customer Relations Executive role. Highlight your relevant experience and skills that match the job description, especially your communication skills and ability to handle guest enquiries.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role comes across without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Research their hotels and brands, and understand what makes them unique. This will help you connect your answers to their culture and show that you’re genuinely interested.
✨Show Off Your Communication Skills
As a Customer Relations Executive, communication is key! Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively handled guest inquiries or resolved issues in the past.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. They might ask you how you would handle a difficult guest or a reservation issue. Think on your feet and demonstrate your problem-solving skills while keeping a positive attitude!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows your enthusiasm and helps you gauge if the company is the right fit for you.