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For Companies At a Glance
- Tasks: Provide top-notch IT support for Windows users and troubleshoot hardware/software issues.
- Company: Join a dynamic team focused on delivering excellent IT service.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities to learn new tech.
- Other info: Great chance for career growth in a fast-paced environment.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: 2-5 years of IT support experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Team
We are looking for an experienced IT Service Desk Support Engineer with 2–5 years of experience in providing end-user support for Windows ecosystem, hardware, and software troubleshooting. The candidate will be responsible for handling user issues through ticketing systems, phone, and chat support while ensuring smooth IT operations for onsite and remote users.
Key Responsibilities
- Provide L1/L2 support for Windows OS, Office 365, VPN, Teams Telephony, mobile devices, printers, and meeting room solutions.
- Install, configure, troubleshoot, and replace desktops, laptops, peripherals, and related hardware/software.
- Manage incidents and service requests through ticketing tools and remote support applications like SCCM and Quick Assist.
- Support Active Directory user management, antivirus, disk encryption, Citrix, and VPN connectivity.
- Coordinate with vendors and internal IT teams for issue resolution.
- Maintain documentation, follow ITIL processes, and support operational improvements.
Required Skills
- 2-5 years of experience in service desk support for Windows ecosystem, software, and hardware troubleshooting for end users.
- Experience in Service Desk (remote supporting users using tools such as Microsoft System Center Configuration Manager (SCCM), Quick Assist).
- Experience in Desktop support role (Microsoft Windows 11, Microsoft Team Room (MTR), Office 365 – Outlook, Excel, Teams).
- Experience in the usage of service desk ticketing system to handle incidents and requests.
- Good communication and stakeholder management skills.
- Flexible to work in support shifts and eager to learn new technologies.
IT Technical Service Desk Support employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Service Desk Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a Service Desk Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common technical questions related to Windows OS, Office 365, and troubleshooting scenarios. We recommend practising with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved user issues in the past, especially using tools like SCCM or Quick Assist. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace IT Technical Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk support, especially with Windows OS and Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, focus on your hands-on experience with ticketing systems and remote support tools like SCCM. We’re looking for candidates who can hit the ground running, so make sure we know what you’ve done in similar roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and the tools mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with ticketing systems like SCCM.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with users to resolve their issues, whether through phone, chat, or ticketing systems.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Prepare by thinking through common issues you’ve encountered in the past and how you resolved them. This will show your problem-solving skills and your ability to think on your feet.
✨Demonstrate Your Team Spirit
This role requires coordination with vendors and internal teams, so be ready to discuss how you’ve worked collaboratively in previous positions. Highlight any experiences where you’ve contributed to team success or improved processes.