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- Tasks: Provide frontline IT support and resolve user issues across devices and applications.
- Company: Join a dynamic team at People Connects, a leading IT support provider.
- Benefits: Enjoy competitive salary, AWS, medical benefits, and 14 days annual leave.
- Other info: Work in a supportive environment with a focus on professional development.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 31200 - 33600 £ per year.
Salary: $2600 - $2800
Work location: Kallang, Alexandra, Tuas
Working hours: 9am to 6pm, Monday to Friday
Work benefits: AWS, medical benefits, overtime pay, transport allowance, 14 days annual leave
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key Responsibilities- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
- Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks.
- Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
- Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
- Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
- Run antivirus scans and conduct basic malware response steps; elevate security concerns per procedure.
- Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
- Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
- Maintain IT asset tagging, inventory logging, and update records for device handovers.
- Log incidents accurately, follow ticketing discipline, and elevate to Level 2 or vendors with complete troubleshooting notes and evidence.
Interested and qualified applicants, kindly apply with or send your resume to: Email: toconnect@people-connects.com
People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225
IT Support Specialist (Junior) employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Junior)
✨Tip Number 1
Network, network, network! Reach out to friends, family, or even former colleagues in the IT field. They might know of openings or can refer you directly, which gives you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle password resets or basic troubleshooting. We want you to show off your problem-solving skills and confidence!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Specialist gig. We love seeing applications come directly from motivated candidates like you!
We think you need these skills to ace IT Support Specialist (Junior)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT Support Specialist role. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your problem-solving skills!
Show Off Your Tech Skills: In your application, be sure to mention any specific tools or technologies you’re familiar with, like Microsoft Office or video conferencing tools. We love seeing candidates who are ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Tech Basics
Brush up on your knowledge of common IT support tasks like password resets, device setups, and basic troubleshooting. Be ready to discuss how you would handle typical Level 1 helpdesk tickets, as this will show your understanding of the role.
✨Familiarise Yourself with Tools
Make sure you’re comfortable with the software and tools mentioned in the job description, like Microsoft Office, Teams, and Zoom. If you can demonstrate your proficiency during the interview, it’ll give you a leg up!
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common IT issues you might face. For example, how would you troubleshoot a Wi-Fi connectivity problem? Practising these scenarios will help you articulate your thought process clearly.
✨Show Enthusiasm for Learning
As a Junior IT Support Specialist, showing a willingness to learn and grow is crucial. Be prepared to discuss how you keep up with new technologies and your eagerness to develop your skills further in the IT field.