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- Tasks: Lead the Front of House operations and create memorable guest experiences.
- Company: Join Hegen, a leader in mother and baby products with a focus on quality.
- Benefits: Gain valuable experience in a dynamic environment with a supportive team.
- Other info: This is a maternity cover role for 6-8 months, starting immediately.
- Why this job: Be the face of an award-winning centre and make a real impact on customer satisfaction.
- Qualifications: 3 years in hospitality or retail, strong communication skills, and Mandarin-speaking ability.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Hegen, we provide mother and baby products. The Front of House Manager will report to the Head of People & Workplace Experience, with the Deputy Head of Workplace Experience overseeing day‑to‑day operations and guidance. As the face of Hegen’s award‑winning Experiential Centre, you will ensure that every guest interaction reflects our commitment to quality and excellence. In this role, you will embody Hegen’s values, ensuring that every guest feels welcomed, prioritised, and engaged. Your professionalism, initiative, and ability to anticipate guest needs will be instrumental in delivering a seamless and elevated experience. In addition to overseeing front‑of‑house operations, you will also take ownership of sales performance and inventory management within the Experiential Centre, ensuring both operational excellence and commercial effectiveness. This is a maternity cover role (8 months), with candidates who are able to commence immediately preferred.
Responsibilities
- You will oversee the daily Front of House operations, including welcoming guests upon arrival and providing a warm, engaging introduction to the Experiential Centre.
- You will manage the front desk and serve as the primary point of contact for all visitors, addressing enquiries and guiding guests through Hegen’s product offerings.
- You will support and drive in‑centre sales by engaging customers, understanding their needs, and recommending suitable products.
- You will be responsible for inventory management, including monitoring stock levels, coordinating replenishment, and ensuring accuracy in stock tracking.
- You will maintain the overall upkeep and organisation of the Experiential Centre, ensuring that the space remains clean, well‑presented, and inviting at all times.
- You will manage guest interactions, including addressing feedback, questions, or concerns in a timely and professional manner.
- You will support the execution of events and workshops hosted at the Experiential Centre, ensuring smooth on‑site coordination and a seamless experience for all participants.
- You will gather and consolidate guest feedback, providing insights to the management team to support continuous improvement of service standards and operational processes.
Requirements
- At least 3 years of relevant experience in hospitality, retail, facilities, or office management roles, preferably within a customer‑facing environment.
- Strong organisational and problem‑solving skills, with a keen eye for detail.
- Demonstrated ability to support sales and manage operational responsibilities, including inventory.
- Positive, proactive team player with a strong sense of ownership.
- Excellent communication and interpersonal skills.
- Mandarin‑speaking ability is required due to the nature of business operations and client interactions.
- Fast learner who is comfortable with technology and systems.
- Able to multitask effectively and perform well in a fast‑paced environment.
- Demonstrated ability to thrive in an agile and entrepreneurial setting.
- Strong sense of aesthetics and presentation will be beneficial.
Equal Opportunity & Data Protection Statement
Hegen is an equal opportunity employer and is committed to building an inclusive and diverse workforce. All employment decisions are based on merit, qualifications, and business needs. By submitting your application, you consent to the collection, use and disclosure of your personal data for recruitment and employment‑related purposes in accordance with applicable data protection laws.
Front of House Manager (Maternity Cover, 6-8 Months) employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager (Maternity Cover, 6-8 Months)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Hegen's values and products. This way, you can show how your experience aligns with their mission and make a lasting impression.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle guest interactions, as this is key for the Front of House Manager role.
✨Tip Number 3
Dress to impress! As the face of Hegen’s Experiential Centre, your appearance matters. Choose an outfit that reflects professionalism while also being approachable, so guests feel welcomed right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Manager (Maternity Cover, 6-8 Months)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you embody Hegen’s values.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for specific examples that demonstrate your ability to manage operations and engage with guests effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see why you’re a great fit for the Front of House Manager position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hegen.
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know the Company Inside Out
Before your interview, take some time to research Hegen and its products. Understand their values and mission, especially how they relate to mother and baby products. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Front of House Manager, your ability to engage with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled challenging situations to ensure a positive experience.
✨Demonstrate Your Organisational Skills
Since you'll be managing inventory and overseeing daily operations, be ready to discuss how you stay organised. Share specific strategies or tools you use to keep track of stock levels and ensure everything runs smoothly. This will show that you can handle the operational side of the role effectively.
✨Practice Your Mandarin
Given that Mandarin-speaking ability is required, make sure to brush up on your language skills before the interview. You might be asked to demonstrate your proficiency, so practice common phrases related to customer service and product descriptions to feel more confident.