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- Tasks: Assist customers with inquiries and manage logistics operations for imports and exports.
- Company: Dynamic logistics company focused on customer satisfaction and efficiency.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a supportive environment.
- Other info: Fast-paced role with plenty of opportunities to learn and advance.
- Why this job: Join a team that values your input and helps you develop essential skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Review customer inquiries for the company's import and export freight and logistics business scopes.
Prepare accurate and detailed quotations for customers.
Clarify and negotiate proposals with customers to ensure customer satisfaction.
Review customer orders to ensure consistency with quotations offered.
Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner.
Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently.
Take appropriate actions for non-conforming services and provide feedback for continual improvement.
Perform necessary corrective and continual improvement actions and programs as directed by management.
Customer Service Executive employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills match their needs. Highlight your experience with customer inquiries and documentation to show you're the perfect fit.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you're the best choice for the Customer Service Executive role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let's get you that job!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like us!
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the role – we want to understand your experience easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Stuff
Familiarise yourself with the company's import and export processes. Understand the logistics industry jargon and be ready to discuss how you can contribute to customer satisfaction through accurate quotations and effective communication.
✨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is key. Prepare examples of how you've successfully clarified and negotiated proposals in the past. This will demonstrate your ability to handle customer inquiries effectively.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you ensure consistency between customer orders and quotations. Bring up any experiences where your meticulous nature led to successful outcomes in previous roles.
✨Problem-Solving Mindset
Prepare to discuss how you've handled non-conforming services in the past. Share specific examples of corrective actions you've taken and how you contributed to continual improvement in your previous positions.