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- Tasks: Engage with guests, manage reservations, and resolve concerns in a fun atmosphere.
- Company: Join a vibrant team at a leading hotel brand with a family-like culture.
- Benefits: Enjoy staff rates at hotels, birthday leave, and attractive incentives.
- Other info: Experience a supportive workplace with mentorship and recognition for your efforts.
- Why this job: Be part of a dynamic environment with endless opportunities for growth and learning.
- Qualifications: Good communication skills and ability to work both independently and in a team.
The predicted salary is between 22000 - 28000 £ per year.
If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place. We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People. With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
Job Details:
- 5 days’ work week
- Attractive incentive and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
Responsibilities:
- Respond to guest enquiries via phone and email in a timely and professional manner.
- Manage reservation-related requests, including stay preferences, date amendments, and cancellation waiver requests.
- Engage with guests to understand their preferences, needs, and feedback.
- Investigate, follow up, and resolve guest concerns efficiently and effectively.
Requirements:
- Working knowledge of Property Management Systems (e.g., Infor HMS, Opera) is an advantage.
- Ability to work independently as well as collaboratively within a team and manage high volumes of email correspondence efficiently.
- Good interpersonal and communication skills.
- Good command of spoken and written English.
Customer Relations Executive employer: Consortium for Clinical Research and Innovation Singapore
Contact Detail:
Consortium for Clinical Research and Innovation Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with guests, it's crucial to demonstrate your ability to respond professionally and warmly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues effectively. This will highlight your ability to handle guest concerns and make you stand out during the interview.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love passionate and fun-loving individuals, so don’t be afraid to show us who you are. A sprinkle of enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application to the Customer Relations Executive role. Highlight your relevant experience and skills, especially in handling guest enquiries and managing reservations. We want to see how you fit into our big family!
Be Clear and Concise: Keep your application clear and to the point. We appreciate good communication skills, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Stuff
Familiarise yourself with the company and its values. Understand their approach to customer relations and be ready to discuss how your skills align with their mission. This shows genuine interest and helps you stand out.
✨Showcase Your Communication Skills
As a Customer Relations Executive, strong communication is key. Prepare examples of how you've effectively handled guest inquiries or resolved issues in the past. Practising clear and confident responses will help you shine during the interview.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to demonstrate how you'd handle specific guest situations. Think about common challenges in customer service and prepare your responses. This will show your problem-solving skills and adaptability.
✨Bring Your Positive Vibe
The company values passionate and fun-loving individuals, so let your personality shine through! Be enthusiastic and approachable during the interview. A positive attitude can make a lasting impression and show that you're a great fit for their team.