At a Glance
- Tasks: Support the veterinary team with admin tasks and exceptional client service.
- Company: Join a passionate team dedicated to avian and exotic animal care.
- Benefits: Enjoy a 4-day work week, competitive salary, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a unique veterinary setting.
- Why this job: Make a difference in the lives of exotic animals while developing your skills.
- Qualifications: Diploma in business administration or veterinary studies; experience is a plus.
The predicted salary is between 30000 - 42000 £ per year.
The Clinic Administrative Assistant for the Avian & Exotics Department plays a critical role in supporting the daily operations of the veterinary team by ensuring smooth administrative workflow and exceptional client service. This role requires a highly organized, detail-oriented, and compassionate individual with a strong interest in exotic and avian animal care.
Employment Type: Full-Time
Job Description:
- Administrative & Client Services: Serve as the first point of contact for clients visiting or calling the Avian & Exotics Department. Schedule and confirm appointments, procedures, and follow-ups using hospital management software. Coordinate patient check-ins and check-outs with sensitivity to avian and exotic species needs. Maintain accurate and up-to-date medical records, consent forms, and referral documentation. Manage departmental emails and phone inquiries professionally and efficiently. Handle invoicing, payments, and insurance claims related inquiries and processes to avian and exotic patients. Transcribe AI voice recordings from the software into medical records, ensure records are done in a timely manner. Emailing records to vets and clients as needed. Estimate signing, documentation of consent for treatment and emergency care, client call backs, some reception duties such as collecting deposit and ushering guests to the front desk for payment.
- Departmental Support: Liaise between clients and the veterinary team to relay information, updates, and follow-up instructions. Assist with coordination of specialist referrals, lab samples, and imaging appointments. Ensure the exam rooms are prepared with appropriate forms and supplies before each visit. Track and manage department-specific inventory and office supplies. To assist ECC department with the ROTA/schedules. Assist operations manager with ad hoc admin duties. Assist the specialist vet with setting up rooms for consults, answering emails and client messages.
- Compliance & Confidentiality: Ensure adherence to hospital policies, privacy standards, and veterinary regulations. Handle confidential patient and client information with discretion.
Working Hours: 4-day work week from 8am to 7pm (over weekdays, weekends and Public Holidays).
Desired skills and experience: At least a diploma in business administration/management/veterinary studies with 1 – 3 years of working experience. Experience in hospital settings would be advantageous. Experience in administration duties working as a Personnel Assistant can also be considered. Able to work independently and communicate well with clients. Proficient with Microsoft Office. Ability to adapt working on AI tools.
Clinic Admin Assistant employer: Consortium for Clinical Research and Innovation Singapore
As a Clinic Administrative Assistant in the Avian & Exotics Department, you will thrive in a supportive and compassionate work environment that prioritises exceptional client service and animal care. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative culture that values your contributions. Enjoy a unique work-life balance with a 4-day work week, allowing you to pursue your passion for exotic animal care while being part of a dedicated veterinary team.
Contact Details:
Consortium for Clinical Research and Innovation Singapore Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Admin Assistant
✨Tip Number 1
Get to know the clinic's vibe! Before your interview, check out their website and social media. This helps us understand their culture and values, so we can tailor our responses and show we're a great fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing our experience and passion for avian and exotic animal care.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or any relevant certifications. This gives us a chance to demonstrate our organisational skills and attention to detail, which are key for the Clinic Admin Assistant role.
✨Tip Number 4
Follow up after the interview! A quick thank-you email shows our appreciation and keeps us on their radar. Plus, it’s a great opportunity to reiterate our enthusiasm for the position and the clinic.
We think you need these skills to ace Clinic Admin Assistant
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let us know about your love for exotic and avian animals. Share any relevant experiences or interests that highlight your commitment to animal care, as this role is all about supporting our furry and feathered friends!
Be Organised and Detail-Oriented:Since the Clinic Admin Assistant role requires a high level of organisation, make sure your application reflects this. Use clear headings, bullet points, and concise language to showcase your skills and experience. We want to see that you can keep things running smoothly!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your relevant experience in administration and client services, and show us how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Consortium for Clinical Research and Innovation Singapore
✨Know Your Stuff
Familiarise yourself with the specific duties of a Clinic Admin Assistant in the Avian & Exotics Department. Brush up on your knowledge of exotic and avian animal care, as well as the software used for scheduling and record-keeping. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Organisational Skills
During the interview, be ready to discuss how you manage multiple tasks efficiently. Share examples from your past experiences where you successfully handled administrative duties, client interactions, or any relevant situations that highlight your organisational prowess.
✨Demonstrate Compassion and Communication
As the first point of contact for clients, it's crucial to convey empathy and professionalism. Prepare to answer questions about how you would handle sensitive situations with clients, especially when it comes to their beloved pets. Role-playing scenarios can help you practice this.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the clinic's approach to client service or how they handle emergencies with exotic animals. This not only demonstrates your enthusiasm but also helps you gauge if the clinic is the right fit for you.
