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- Tasks: Lead a talented team to enhance customer engagement through data-driven CRM strategies.
- Company: Join a global, innovative company known for exceptional customer experiences.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technologies.
- Why this job: Make a real impact on customer journeys and drive engagement across multiple channels.
- Qualifications: Experience in CRM management, campaign segmentation, and analytics tools required.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about enhancing customer engagement through data-driven strategies? Join a global, forward-thinking company known for its exceptional customer experience and fast-paced digital innovation. They are expanding their CRM capabilities and, as such, are seeking an experienced CRM Manager to lead a talented analytics team in crafting impactful, personalised customer journeys.
As CRM Manager, you’ll report to the Head of Analytics and work within a dynamic digital team to strengthen their customer-centric approach. You’ll leverage insights and advanced technologies to create strategies that engage customers across multiple channels. This role offers the opportunity to collaborate closely with teams in Buying & Merchandising, Ecommerce, and Brand Strategy, ensuring each customer interaction reflects the brand values and drives customer engagement forward.
In this role, you’ll lead a team responsible for delivering compelling, targeted communications across email, push, and SMS channels. Your focus will include overseeing complex campaign planning, execution, and team prioritisation to ensure alignment with business objectives. You’ll also analyse CRM channel performance on a weekly basis, using data insights to identify new opportunities for personalisation. Developing and managing the CRM team’s roadmap and calendar will be essential, as will coordinating with cross-functional teams to ensure efficient delivery of all initiatives. Implementing rigorous A/B testing practices, you’ll drive strategy improvements and enhance the effectiveness of campaigns. Additionally, you’ll nurture and recruit talent, fostering a customer-first mentality within the team, and work closely on forecasting and budgeting across CRM channels to meet incremental revenue goals. The role also requires maintaining key partnerships and managing all third-party relationships related to CRM, serving as the primary point of contact for external partners.
What You’ll Bring:
- Significant CRM management experience with a strong focus on performance and results.
- Background in campaign segmentation, customer retention, and loyalty strategies.
- Hands-on experience with CRM and analytics tools (e.g., Google Analytics, Adobe Photoshop, SQL).
- Strong organisational skills and attention to detail, with the ability to present data insights to diverse audiences.
- Proficiency in Excel and data visualisation, with a talent for translating insights into action.
- Ideally educated to degree level in a quantitative field such as mathematics, statistics, or economics.
This is a unique opportunity for a CRM Manager who is both strategic and data-driven, ready to make a measurable impact on customer engagement and revenue growth. If you’re looking to advance your career in a customer-focused, data-led environment, apply today!
CRM Manager in Newcastle upon Tyne employer: Consortia
Contact Detail:
Consortia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that CRM Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past CRM campaigns and their results. We want to see how you’ve used data-driven strategies to enhance customer engagement – make it pop!
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. We suggest you come armed with examples of how you’ve tackled challenges in campaign planning and execution. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates ready to make an impact in the CRM space.
We think you need these skills to ace CRM Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with customer engagement strategies and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for data-driven strategies and how you’ve successfully led teams in the past. Let us know why you’re excited about joining our dynamic digital team.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how your previous campaigns improved customer engagement or revenue. We love seeing the impact of your work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Consortia
✨Know Your Data
As a CRM Manager, you'll need to demonstrate your understanding of data-driven strategies. Brush up on your knowledge of analytics tools like Google Analytics and SQL. Be ready to discuss how you've used data insights in past roles to enhance customer engagement.
✨Showcase Your Campaign Experience
Prepare to talk about specific campaigns you've managed, focusing on segmentation and personalisation. Highlight any A/B testing practices you've implemented and the results achieved. This will show your hands-on experience and strategic thinking.
✨Collaboration is Key
Since this role involves working closely with various teams, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've coordinated with other departments to achieve common goals, especially in Buying & Merchandising or Ecommerce.
✨Bring Your Organisational Skills
The job requires strong organisational skills, so be ready to explain how you manage multiple projects and priorities. Discuss your approach to developing roadmaps and calendars for CRM initiatives, ensuring alignment with business objectives.