At a Glance
- Tasks: Be the go-to for IT issues on the trading floor and support live sports operations.
- Company: Join a leading sports analytics business where tech meets sport.
- Benefits: Competitive salary, time off in lieu, and clear career progression.
- Other info: Work alongside experts and immerse yourself in a vibrant culture.
- Why this job: Make an impact in a high-energy environment during live events.
- Qualifications: Degree or equivalent experience, passion for sport, and IT support skills.
The predicted salary is between 38000 - 42000 £ per year.
When you spot an issue on the trading floor, do you want to be the one everyone turns to, especially when the pressure is on and the stakes couldn’t be higher? If you thrive on the energy of live sport and want your next support role to put you at the centre of the action, this Service Desk Analyst position could be your ideal next move.
Joining a leading sports analytics business means you’ll be part of a culture where technology and sport are inseparable. This isn’t just IT support; it’s about keeping mission-critical systems up and running when every second matters, side by side with traders, analysts, and engineers who share your passion for sport and high performance.
This is an on-site role in London, designed for someone who’s eager to learn, loves the buzz of live events, and wants to grow quickly. The business actively develops talent from within, so if you’re ambitious and resilient, you’ll find serious career runway here whether you want to move up in technology or support the trading side directly.
What You'll Do- Be the go-to Service Desk Analyst for all first line IT issues via phone, chat, email, or walk-up, solving problems where they happen.
- Support live trading desks and sports operations during the moments that matter most.
- Deliver seamless onboarding, desk moves, and setups so every user is ready for high-stakes action from day one.
- Keep IT assets in top condition and systems running smoothly throughout the full trading and betting cycle.
- Troubleshoot and resolve issues with Microsoft 365, Teams, AD, Intune, Azure AD, and cloud technology, learning alongside senior engineers.
- Apply ITIL best practices in incident, problem, and change management, building your knowledge in a live environment.
- A degree or equivalent background, including military service, and an appetite to prove yourself in a high-pressure setting.
- Passion for sport you want to be where the action is and understand the impact of technology on live events.
- Experience with first line or second line IT support, ideally in a trading or hedge fund.
- Confidence troubleshooting Microsoft 365, Teams, AD, Intune, and Azure AD.
- Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.
- Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.
- 38,000 - 42,000 base salary.
- Time off in lieu for weekend and shift work.
- On-site working in a sports-driven, high-energy environment in central London.
- Clear progression path to become a Senior Service Desk Analyst or transition into trading support as you grow.
- Work alongside experts who will support your development and share their knowledge.
- Immersion in a culture that lives and breathes both sport and technology.
If you’re an early-career Service Desk Analyst who wants to put your skills to the test on the frontline of live sport, this is your chance to make an impact where it counts.
Service Desk Analyst (Trading Environment) in London employer: Consortia
As a fast-growing, FCA-regulated EMI based in London, we offer an exceptional opportunity for the Head of Payments to lead a critical transformation in our payments operations. Our work culture prioritises collaboration and support, providing significant autonomy to shape the future of payments while benefiting from a hybrid working model that promotes work-life balance. With a focus on employee growth and a commitment to modernising payment technologies, we are dedicated to creating a high-performing team that thrives in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (Trading Environment) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consortia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consortia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst (Trading Environment) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consortia:Your cover letter is your chance to shine! Tell us why you want to work at Consortia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consortia!
How to prepare for a job interview at Consortia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
