At a Glance
- Tasks: Lead a talented analytics team to enhance customer engagement through data-driven strategies.
- Company: Join a global, forward-thinking company known for exceptional customer experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Other info: Collaborate with cross-functional teams and nurture talent within a customer-first culture.
- Why this job: Make a measurable impact on customer journeys and drive revenue growth.
- Qualifications: Significant CRM management experience and proficiency in analytics tools.
The predicted salary is between 44817 - 54777 £ per year.
CRM Manager Are you passionate about enhancing customer engagement through data-driven strategies?
Join a global, forward-thinking company known for its exceptional customer experience and fast-paced digital innovation.
They are expanding their CRM capabilities and, as such, are seeking an experienced CRM Manager to lead a talented analytics team in crafting impactful, personalised customer journeys.
As CRM Manager, you’ll report to the Head of Analytics and work within a dynamic digital team to strengthen their customer-centric approach.
You’ll leverage insights and advanced technologies to create strategies that engage customers across multiple channels.
This role offers the opportunity to collaborate closely with teams in Buying & Merchandising, Ecommerce, and Brand Strategy, ensuring each customer interaction reflects the brand values and drives customer engagement forward.
In this role, you’ll lead a team responsible for delivering compelling, targeted communications across email, push, and SMS channels.
Your focus will include overseeing complex campaign planning, execution, and team prioritisation to ensure alignment with business objectives.
You’ll also analyse CRM channel performance on a weekly basis, using data insights to identify new opportunities for personalisation.
Developing and managing the CRM team’s roadmap and calendar will be essential, as will coordinating with cross-functional teams to ensure efficient delivery of all initiatives.
Implementing rigorous A/B testing practices, you’ll drive strategy improvements and enhance the effectiveness of campaigns.
Additionally, you’ll nurture and recruit talent, fostering a customer-first mentality within the team, and work closely on forecasting and budgeting across CRM channels to meet incremental revenue goals.
The role also requires maintaining key partnerships and managing all third-party relationships related to CRM, serving as the primary point of contact for external partners.
What You’ll
Bring: Significant CRM management experience with a strong focus on performance and results.
Background in campaign segmentation, customer retention, and loyalty strategies.
Hands-on experience with CRM and analytics tools (e. g., Google Analytics, Adobe Photoshop, SQL).
Strong organisational skills and attention to detail, with the ability to present data insights to diverse audiences.
Proficiency in Excel and data visualisation, with a talent for translating insights into action.
Ideally educated to degree level in a quantitative field such as mathematics, statistics, or economics.
This is a unique opportunity for a CRM Manager who is both strategic and data-driven, ready to make a measurable impact on customer engagement and revenue growth.
If you’re looking to advance your career in a customer-focused, data-led environment, apply today!Consortia operates as a specialist recruitment agency, with consultants focused on global roles within UX, Product, Data, and Engineering markets.
Please be aware that due to the high volume of applications, we may not be able to respond to each applicant individually.
However, we will keep your details for future reference should a more suitable opportunity arise.
CRM Manager employer: Consortia
As a fast-growing, FCA-regulated EMI based in London, we offer an exceptional opportunity for the Head of Payments to lead a critical transformation in our payments operations. Our work culture prioritises collaboration and support, providing significant autonomy to shape the future of payments while benefiting from a hybrid working model that promotes work-life balance. With a focus on employee growth and a commitment to modernising payment technologies, we are dedicated to creating a high-performing team that thrives in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Consortia and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Consortia are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Consortia on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Consortia. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Consortia. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Consortia:Show us that you’ve done your homework! In your application, briefly mention what you admire about Consortia’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Consortia
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Consortia will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Consortia, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
