At a Glance
- Tasks: Lead a talented analytics team to enhance customer engagement through data-driven strategies.
- Company: Join a global, forward-thinking company known for exceptional customer experience.
- Benefits: Opportunity to work in a dynamic digital environment with career growth potential.
- Other info: Collaborate with cross-functional teams and nurture talent within your team.
- Why this job: Make a measurable impact on customer engagement and revenue growth.
- Qualifications: Significant CRM management experience and proficiency in analytics tools.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about enhancing customer engagement through data-driven strategies? Join a global, forward-thinking company known for its exceptional customer experience and fast-paced digital innovation. They are expanding their CRM capabilities and, as such, are seeking an experienced CRM Manager to lead a talented analytics team in crafting impactful, personalised customer journeys.
As CRM Manager, you’ll report to the Head of Analytics and work within a dynamic digital team to strengthen their customer-centric approach. You’ll leverage insights and advanced technologies to create strategies that engage customers across multiple channels. This role offers the opportunity to collaborate closely with teams in Buying & Merchandising, Ecommerce, and Brand Strategy, ensuring each customer interaction reflects the brand values and drives customer engagement forward.
In this role, you’ll lead a team responsible for delivering compelling, targeted communications across email, push, and SMS channels. Your focus will include overseeing complex campaign planning, execution, and team prioritisation to ensure alignment with business objectives. You’ll also analyse CRM channel performance on a weekly basis, using data insights to identify new opportunities for personalisation. Developing and managing the CRM team’s roadmap and calendar will be essential, as will coordinating with cross-functional teams to ensure efficient delivery of all initiatives. Implementing rigorous A/B testing practices, you’ll drive strategy improvements and enhance the effectiveness of campaigns. Additionally, you’ll nurture and recruit talent, fostering a customer-first mentality within the team, and work closely on forecasting and budgeting across CRM channels to meet incremental revenue goals. The role also requires maintaining key partnerships and managing all third-party relationships related to CRM, serving as the primary point of contact for external partners.
What You’ll Bring:
- Significant CRM management experience with a strong focus on performance and results.
- Background in campaign segmentation, customer retention, and loyalty strategies.
- Hands-on experience with CRM and analytics tools (e.g., Google Analytics, Adobe Photoshop, SQL).
- Strong organisational skills and attention to detail, with the ability to present data insights to diverse audiences.
- Proficiency in Excel and data visualisation, with a talent for translating insights into action.
- Ideally educated to degree level in a quantitative field such as mathematics, statistics, or economics.
This is a unique opportunity for a CRM Manager who is both strategic and data-driven, ready to make a measurable impact on customer engagement and revenue growth. If you’re looking to advance your career in a customer-focused, data-led environment, apply today!
CRM Manager in Newcastle upon Tyne employer: Consortia Group
Join a global leader in customer engagement, where innovation meets exceptional service. As a CRM Manager, you'll thrive in a collaborative and dynamic work culture that prioritises employee growth and development, offering you the chance to lead a talented team while driving impactful strategies. With a focus on data-driven decision-making and a commitment to nurturing talent, this role provides a unique opportunity to make a significant impact in a fast-paced digital environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager in Newcastle upon Tyne
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of hearing about job openings that might not even be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've used data-driven strategies to enhance customer engagement. This will help them see the value you can bring to their team.
✨Follow Up After Interviews
Always send a quick thank-you email after an interview. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the CRM Manager position!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us can sometimes give you an edge, as we prioritise candidates who show genuine interest in our company and culture.
We think you need these skills to ace CRM Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with customer engagement, campaign management, and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for data-driven strategies and how you’ve successfully enhanced customer journeys in the past. Let us know why you’re excited about joining our team at StudySmarter.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical prowess. Mention specific tools like Google Analytics or SQL that you’ve used to drive results. We love numbers and insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Consortia Group
✨Know Your Data
As a CRM Manager, you'll need to demonstrate your understanding of data-driven strategies. Brush up on your knowledge of analytics tools like Google Analytics and SQL. Be ready to discuss how you've used data insights to enhance customer engagement in previous roles.
✨Showcase Your Campaign Success
Prepare to share specific examples of successful campaigns you've led. Highlight your experience with campaign segmentation and customer retention strategies. Use metrics to illustrate the impact of your work, as this will resonate well with the interviewers.
✨Collaboration is Key
This role involves working closely with various teams, so be prepared to talk about your collaborative experiences. Share instances where you’ve successfully partnered with other departments, like Ecommerce or Brand Strategy, to achieve common goals.
✨Emphasise Your Leadership Skills
As you'll be leading a team, it's crucial to convey your leadership style. Discuss how you nurture talent and foster a customer-first mentality within your team. Be ready to explain how you prioritise tasks and manage complex campaign planning effectively.
