At a Glance
- Tasks: Lead a talented analytics team to enhance customer engagement through data-driven strategies.
- Company: Join a global, innovative company known for exceptional customer experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Collaborate with cross-functional teams and nurture talent within a customer-first culture.
- Why this job: Make a measurable impact on customer engagement and revenue growth in a fast-paced setting.
- Qualifications: Significant CRM management experience and proficiency in analytics tools.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about enhancing customer engagement through data-driven strategies? Join a global, forward-thinking company known for its exceptional customer experience and fast-paced digital innovation. They are expanding their CRM capabilities and, as such, are seeking an experienced CRM Manager to lead a talented analytics team in crafting impactful, personalised customer journeys.
As CRM Manager, you’ll report to the Head of Analytics and work within a dynamic digital team to strengthen their customer-centric approach. You’ll leverage insights and advanced technologies to create strategies that engage customers across multiple channels. This role offers the opportunity to collaborate closely with teams in Buying & Merchandising, Ecommerce, and Brand Strategy, ensuring each customer interaction reflects the brand values and drives customer engagement forward.
In this role, you’ll lead a team responsible for delivering compelling, targeted communications across email, push, and SMS channels. Your focus will include overseeing complex campaign planning, execution, and team prioritisation to ensure alignment with business objectives. You’ll also analyse CRM channel performance on a weekly basis, using data insights to identify new opportunities for personalisation. Developing and managing the CRM team’s roadmap and calendar will be essential, as will coordinating with cross-functional teams to ensure efficient delivery of all initiatives.
Implementing rigorous A/B testing practices, you’ll drive strategy improvements and enhance the effectiveness of campaigns. Additionally, you’ll nurture and recruit talent, fostering a customer-first mentality within the team, and work closely on forecasting and budgeting across CRM channels to meet incremental revenue goals. The role also requires maintaining key partnerships and managing all third-party relationships related to CRM, serving as the primary point of contact for external partners.
What You’ll Bring:
- Significant CRM management experience with a strong focus on performance and results.
- Background in campaign segmentation, customer retention, and loyalty strategies.
- Hands-on experience with CRM and analytics tools (e.g., Google Analytics, Adobe Photoshop, SQL).
- Strong organisational skills and attention to detail, with the ability to present data insights to diverse audiences.
- Proficiency in Excel and data visualisation, with a talent for translating insights into action.
- Ideally educated to degree level in a quantitative field such as mathematics, statistics, or economics.
This is a unique opportunity for a CRM Manager who is both strategic and data-driven, ready to make a measurable impact on customer engagement and revenue growth. If you’re looking to advance your career in a customer-focused, data-led environment, apply today!
CRM Manager employer: Consortia Group
Join a global leader in customer engagement, where innovation meets exceptional service. As a CRM Manager, you'll thrive in a dynamic work culture that prioritises collaboration and personal growth, offering you the chance to lead a talented team while leveraging cutting-edge technologies to enhance customer experiences. With a strong focus on data-driven strategies and ample opportunities for professional development, this role is perfect for those looking to make a significant impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of hearing about opportunities that might not be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've used data-driven strategies to enhance customer engagement. This will help them see the value you can bring to their team.
✨Follow Up After Interviews
Always send a thank-you email after an interview. It’s a simple way to show appreciation and keep yourself top of mind. Mention something specific from the conversation to make it personal!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us can give you an edge, as we’re always on the lookout for passionate candidates who fit the bill.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with customer engagement strategies and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for data-driven strategies and how you’ve successfully led teams in the past. Let us know why you’re excited about joining StudySmarter and what you can bring to the table.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved customer engagement or campaign performance. We love seeing numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Consortia Group
✨Know Your Data
As a CRM Manager, you'll need to demonstrate your understanding of data-driven strategies. Brush up on your knowledge of analytics tools like Google Analytics and SQL. Be ready to discuss how you've used data insights in past roles to enhance customer engagement.
✨Showcase Your Campaign Experience
Prepare to talk about specific campaigns you've managed, focusing on segmentation and personalisation. Highlight any A/B testing practices you've implemented and the results achieved. This will show your potential employer that you can drive effective strategies.
✨Collaboration is Key
This role involves working closely with various teams. Think of examples where you've successfully collaborated with cross-functional teams, such as Buying & Merchandising or Ecommerce. Emphasise your ability to align team goals with business objectives.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and strategic thinking. Prepare for scenarios related to customer retention and loyalty strategies. Practising your responses will help you articulate your thought process clearly during the interview.
