Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and coordinate with teams to ensure smooth operations.
- Company: Join a thriving company with over 60 years of growth and a fantastic team culture.
- Benefits: Enjoy competitive pay, bonuses, health insurance, 401K match, and paid time off.
- Why this job: Be a key player in a fast-paced environment and make a real difference for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 44000 - 66000 £ per year.
Wollaston Alloys/CPP Boston is seeking an experienced Customer Service Representative to join our team! This role reports to the Customer Service Manager at our plant in Braintree, MA and is considered a critical member of the team, working closely with the Maintenance and Operations groups on a daily basis to minimize downtime. This is an excellent opportunity for an experienced candidate to join a fast‑paced company that has continued to grow over the past 60 years! CPP offers a competitive compensation and benefits package, which includes a quarterly bonus program, medical/dental/vision/life/disability insurance, 401K with match, paid vacation and holidays, paid training, and a great team culture!
Major Responsibilities
- Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required.
- Communicates and coordinates with Operations, Quality and Production Planning teams to ensure on‑time delivery of orders.
- Access database (Odyssey Program) to edit or update accounts and order information.
- Advise customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer.
- Coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments.
- Collaborate with Operations in the work area to track and identify component locations.
- Updates customer order trackers with current order status, scheduled dates, and notes.
- Provides back‑up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures.
- Other duties as assigned.
About You
- Interpersonal communication skills to ensure positive interactions with customers.
- Time‑management skills to respond to customer emails, calls and messages promptly.
- Multitasking and organizational skills to work on multiple issues at one time.
- Accurate and strong attention to detail.
- Strong verbal and written professional communication skills.
- Good organizational skills.
- Ability to quickly adapt to changing priorities.
- Previous experience in customer service for a manufactured product is required.
- Previous experience with casting, foundry, or similar is a plus.
- Working knowledge of Microsoft products, including Outlook, Excel, and Word (basic to intermediate), is required.
- High School Diploma or GED required.
Pay is from $23 USD / hour. This is a non‑management position. This is a full‑time position.
Customer Service Representative in Braintree employer: Consolidated Precision Products
Contact Detail:
Consolidated Precision Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Braintree
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wollaston Alloys/CPP Boston. Understand their products, values, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or unexpected issues. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with customer service and any relevant software like Microsoft products. Be ready to share specific examples of how you've successfully managed customer queries or resolved issues in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Representative in Braintree
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service, especially if you've worked with manufactured products before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and professional language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experiences where you successfully managed several responsibilities at once. This will show us that you're ready for the fast-paced environment we thrive in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Consolidated Precision Products
✨Know the Company Inside Out
Before your interview, take some time to research Wollaston Alloys/CPP Boston. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues, communicated effectively, or worked under pressure. Relating these experiences to the job description will demonstrate your fit for the role.
✨Practice Your Communication Style
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Technical Skills
Brush up on your knowledge of Microsoft products like Outlook, Excel, and Word, as well as any relevant experience with databases. Be prepared to discuss how you've used these tools in previous roles, especially in relation to managing customer orders and communications.
