At a Glance
- Tasks: Support our studios and ensure customers receive top-notch service.
- Company: Join Consol, a leading national tanning brand with 59 studios.
- Benefits: Earn £13/hour, enjoy flexible hours, and get discounts on gym and tanning.
- Other info: Flexible shifts, training opportunities, and extra holiday bonuses await you!
- Why this job: Be part of a growing team and make a real difference in customer experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27360 - 27360 € per year.
Consol is a growing national tanning brand with 59 studios nation-wide, leading the field in safe and responsible tanning. We want you to be a part of our future! We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 21 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.
About the role: As a Helpline Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth, day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.
What we are looking for:
- Essential
- Previous customer service experience
- English GCSE or equivalent qualification/demonstrable communication skills
- Experience in call handling and answering customer queries
- Experience supporting a team through email and telephone channels
- Examples of good time management
- Motivation to succeed and rise to new challenges
- Desirable
- Experience working within a fast-paced customer service environment
- Experience working with age-restricted products and requesting verification
- Experience in a dedicated support team
- Familiar with CCTV technology and remote services
What we are offering:
- £13.00 per hour
- Training opportunities to assist career progression
- 10% off PureGym membership and £0 joining fee
- Flexible working hours for the right candidate
- Free use of tanning facilities after each shift
- Staff discount on all vending products
- 5 and 10 year additional holiday allowance and bonus
Customer Service Assistant in Bristol employer: Consol
Consol is an excellent employer that prioritises employee growth and well-being, offering flexible working hours and a supportive work culture. As a Customer Service Assistant, you'll enjoy competitive pay, comprehensive training opportunities, and unique perks such as free tanning facilities and discounts on gym memberships, all while being part of a dynamic team dedicated to providing exceptional service in a thriving national brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bristol
✨Tip Number 1
Get to know Consol and its values! Research the brand, their studios, and what makes them stand out in the tanning industry. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their future.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled tricky customer queries or provided support. Be ready to share these examples during your interview to demonstrate your experience and problem-solving abilities.
✨Tip Number 3
Show off your flexibility! Since the role requires evening and weekend availability, make sure to highlight your willingness to work those shifts. It’s a great way to show that you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it online. This way, we can easily track your progress and get you one step closer to joining our awesome Helpline Team.
We think you need these skills to ace Customer Service Assistant in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and supported teams in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the role of Customer Service Assistant. Mention your availability for evening and weekend shifts, as this is essential for us.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company!
How to prepare for a job interview at Consol
✨Know the Brand
Before your interview, take some time to research Consol and its values. Understand their commitment to safe tanning and how they operate their studios. This will not only show your interest in the company but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous customer service experience that highlight your ability to handle queries and support a team. Think about times when you went above and beyond for a customer or helped resolve a challenging situation.
✨Demonstrate Flexibility
Since the role requires evening and weekend availability, be ready to discuss your schedule and how you can accommodate the shift patterns. Showing that you're flexible and willing to adapt will make you a more attractive candidate.
✨Practice Communication
As communication is key in this role, practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts, especially regarding call handling and remote support.
