Consol is a growing national tanning brand with 58 studios nationwide (and counting!), leading the field in safe and responsible tanning. We want you to be part of our future!
An exciting opportunity is available at our Stratford-upon-Avon studio for a Studio Assistant. This is a permanent position with contracted shifts as shown in the four-week rota below. Additional hours may be required to cover staff holidays and sickness.
Working Rota
Week 1:
- Wednesday: 10am–8pm
- Friday: 3pm–8pm
Week 2:
- Saturday: 10am–5pm
- Sunday: 11am–5pm
Week 3:
- Wednesday: 3pm–8pm
- Friday: 10am–8pm
Week 4:
- Thursday: 10am–3pm
- Sunday: 11am–5pm
As a Studio Assistant, you will support the day-to-day running of the studio by delivering excellent customer service, maintaining high standards of cleanliness, and assisting with sales and stock replenishment. You’ll work closely with the Studio Manager and team to ensure the studio is welcoming, safe and operating smoothly at all times.
What we are looking for
Essential:
- Previous customer-facing experience
- English GCSE or an equivalent qualification, or demonstrable communication skills
- Experience working towards a goal or target through previous roles or education
- Ability to attend mandatory training
- Good time management skills
- Motivation to succeed and take on new challenges
Desirable:
- Experience working in a fast-paced sales environment
- Experience or interest in the health and beauty industry
- Experience cleaning and maintaining high standards of cleanliness
What we are offering:
- £12.75 per hour with uncapped commission – age thresholds do not apply; all staff receive the same hourly rate
- Access to our Premium Employee Assistance Programme
- 10% off PureGym memberships and £0 joining fee
- Free use of tanning facilities after each shift
- Staff discount on all vending products
- Additional holiday allowance and a bonus at five and ten years of service
Consol Tanning Ltd is a diverse and inclusive workplace where all employees feel valued and respected. Equal opportunities are important to us, and we welcome applications from all backgrounds.
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Studio Assistant in Birmingham employer: Consol SouthWest Limited
Consol SouthWest Limited is an exceptional employer that prioritises employee growth and development within a vibrant work culture. Located in Bristol, the role of Studio Manager not only offers competitive pay with uncapped commission but also provides unique benefits such as free tanning and flexible working hours, making it an ideal environment for those seeking a rewarding career in sales and team leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Consol SouthWest Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Consol SouthWest Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Consol SouthWest Limited:Your cover letter is your chance to shine! Tell us why you want to work at Consol SouthWest Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Consol SouthWest Limited!
How to prepare for a job interview at Consol SouthWest Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
