At a Glance
- Tasks: Support our studios and ensure customers receive top-notch service.
- Company: Join Consol, a leading national tanning brand with a vibrant culture.
- Benefits: Earn £13.00 per hour, enjoy flexible hours, and get discounts on gym and tanning.
- Other info: Flexible shifts, training opportunities, and extra holiday bonuses await you!
- Why this job: Be part of a growing team and make a real difference in customer experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 27360 - 27360 £ per year.
Consol is a growing national tanning brand with 59 studios nation-wide, leading the field in safe and responsible tanning. We want you to be a part of our future! We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 21 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.
About the role
As a Helpline Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.
What we are looking for
- Essential
- Previous customer service experience
- English GCSE or equivalent qualification/demonstrable communication skills
- Experience in call handling and answering customer queries
- Experience supporting a team through email and telephone channels
- Examples of good time management
- Motivation to succeed and rise to new challenges
- Desirable
- Experience working within a fast-paced customer service environment
- Experience working with age-restricted products and requesting verification
- Experience in a dedicated support team
- Familiar with CCTV technology and remote services
What we are offering
- £13.00 per hour
- Training opportunities to assist career progression
- 10% off PureGym membership and £0 joining fee
- Flexible working hours for the right candidate
- Free use of tanning facilities after each shift
- Staff discount on all vending products
- 5 and 10 year additional holiday allowance and bonus
Helpline Customer Service Associate - Flexible Hours employer: Consol SouthWest Limited
Consol is an excellent employer that prioritises employee growth and flexibility, offering a supportive work culture where team members can thrive. With opportunities for career progression, generous staff discounts, and the unique benefit of free tanning facilities after shifts, Consol fosters a rewarding environment for its Helpline Customer Service Associates. Join us in shaping the future of safe tanning while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Customer Service Associate - Flexible Hours
✨Tip Number 1
Make sure to research Consol and its values before your interview. We want to see that you’re genuinely interested in our brand and the role. Familiarise yourself with our services and think about how you can contribute to our mission of providing safe and responsible tanning.
✨Tip Number 2
Practice your communication skills! As a Helpline Customer Service Associate, you'll be handling customer queries over the phone and via email. We recommend doing mock calls or role-playing scenarios with friends to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show us your flexibility! Since this role requires evening and weekend availability, be prepared to discuss your schedule during the interview. Highlight your willingness to adapt and take on shifts that suit the team’s needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. We can’t wait to see your application!
We think you need these skills to ace Helpline Customer Service Associate - Flexible Hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and supported teams in the past, so share specific examples that showcase your communication skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the role of Helpline Customer Service Associate. Mention your availability for evening and weekend shifts, as this is essential for us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and motivation. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consol SouthWest Limited
✨Know the Company
Before your interview, take some time to research Consol and their values. Understanding their commitment to safe and responsible tanning will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you've successfully handled customer queries or supported a team. Highlight your communication skills and how you’ve managed time effectively in busy environments.
✨Flexibility is Key
Given the flexible hours and shift work, be ready to discuss your availability openly. Mention any previous experience working evenings or weekends, as this will demonstrate your willingness to meet the company's needs.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle common customer service situations, especially those related to age-restricted products or remote support. Practising these scenarios can help you respond confidently.
