At a Glance
- Tasks: Support our studios and ensure customers receive top-notch service.
- Company: Join Consol, a leading national tanning brand with a vibrant culture.
- Benefits: Earn £13/hour, enjoy flexible hours, and get discounts on gym and tanning.
- Other info: Flexible shifts available, with opportunities for career progression and extra holiday.
- Why this job: Be part of a growing team and make a real difference in customer experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 27000 £ per year.
Consol is a growing national tanning brand with 59 studios nation-wide, leading the field in safe and responsible tanning. We want you to be a part of our future! We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 21 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.
About the role
As a Helpline Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.
What we are looking for
- Essential
- Previous customer service experience
- English GCSE or equivalent qualification/demonstrable communication skills
- Experience in call handling and answering customer queries
- Experience supporting a team through email and telephone channels
- Examples of good time management
- Motivation to succeed and rise to new challenges
- Desirable
- Experience working within a fast-paced customer service environment
- Experience working with age-restricted products and requesting verification
- Experience in a dedicated support team
- Familiar with CCTV technology and remote services
What we are offering
- £13.00 per hour
- Training opportunities to assist career progression
- 10% off PureGym membership and £0 joining fee
- Flexible working hours for the right candidate
- Free use of tanning facilities after each shift
- Staff discount on all vending products
- 5 and 10 year additional holiday allowance and bonus
Helpline Customer Service Associate - Flexible Hours in Bristol employer: Consol SouthWest Limited
Consol is an excellent employer that prioritises employee growth and well-being, offering flexible working hours and a supportive work culture. With opportunities for career progression through training, staff discounts on wellness products, and additional holiday allowances, we ensure our team members feel valued and motivated. Join us in a dynamic environment where your contributions directly impact our mission of safe and responsible tanning.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Customer Service Associate - Flexible Hours in Bristol
✨Tip Number 1
Get to know Consol and its values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be flexible with your availability! Since the role requires evening and weekend shifts, make sure to highlight your willingness to work these hours. Flexibility can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it online. This way, we can easily track your application and get back to you quicker!
We think you need these skills to ace Helpline Customer Service Associate - Flexible Hours in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and supported teams in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention your availability for evening and weekend shifts, as this is essential for us.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us, so don’t miss out on this opportunity!
How to prepare for a job interview at Consol SouthWest Limited
✨Know the Company
Before your interview, take some time to research Consol and their approach to customer service. Understanding their values and how they operate will help you align your answers with what they're looking for.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Think of specific examples where you handled queries or supported a team effectively, especially in a fast-paced environment. This will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and how you would handle them, showcasing your problem-solving skills.
✨Flexibility is Key
Highlight your availability and willingness to work flexible hours, including evenings and weekends. This shows that you're committed to meeting the needs of the business and can adapt to their scheduling requirements.
