At a Glance
- Tasks: Lead operations across 57 tanning studios, ensuring excellence and customer satisfaction.
- Company: Join Consol, a rapidly growing national tanning brand with a commitment to safety and quality.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days leave, and free tanning access.
- Other info: Be part of a supportive environment that values innovation and offers career growth.
- Why this job: Shape the future of a dynamic brand while making a real impact on operations.
- Qualifications: Experience in multi-site leadership and strong people management skills required.
The predicted salary is between 43200 - 72000 £ per year.
Consol is a growing national tanning brand with 57 studios nationwide, and counting. We are proud to lead the industry in safe, responsible tanning and exceptional customer experience. As we continue to expand, we are looking for a dynamic and strategic Head of Operations to help shape the next phase of our growth. This is a hybrid leadership role requiring commitment to our Bristol Head Office, regular travel across our national studio network, and the opportunity to work from home one day per week. A full UK driving licence is essential, as national travel forms a key part of this role.
Main Duties and Responsibilities
- Drive operational excellence across all Consol studios, ensuring consistency, compliance, commercial performance, and outstanding customer experience.
- Act as the key link between field leadership and senior management, directly managing Area Managers and supporting them to deliver high standards, strong team engagement, and measurable results.
- Lead, manage, and develop Area Managers, ensuring strong leadership capability and accountability across all regions.
- Foster a high-performance culture focused on engagement, development, and retention.
- Oversee operational performance across all studios, maintaining excellence in service, maintenance, compliance, and customer experience.
- Work closely with the Chief Operating Officer to deliver operational strategy aligned with business growth objectives.
- Analyse performance data to identify trends, risks, and opportunities for improvement.
- Ensure full compliance with health & safety, risk management, and brand standards across all sites.
- Drive initiatives to improve profitability, operational efficiency, and customer satisfaction.
- Manage budgets and reporting, ensuring cost-effective operations without compromising standards.
- Maintain consistency in processes, studio presentation, signage, and customer touchpoints nationwide.
- Support new studio openings and operational integration as the business continues to expand.
Skills & Attributes
- Proven experience in a senior multi-site operational leadership role (health & beauty, leisure, retail, or similar sector preferred).
- Demonstrable people management experience leading managers and developing high-performing teams.
- Strong commercial awareness with experience in driving sales performance and operational KPIs.
- Confident in performance management, coaching, and leadership development.
- Excellent communication, organisational, and stakeholder management skills.
- Strategic mindset with the ability to translate plans into practical action.
- Proactive, resilient, and solutions focused.
- Full UK driving licence (essential).
- Within commutable distance of Bristol Head Office (essential).
Benefits
- A senior leadership role with genuine influence across a growing national business.
- Hybrid working structure (Head Office, field-based, and one remote day per week).
- The opportunity to shape operational strategy and deliver measurable impact.
- Professional, supportive environment that values innovation and high performance.
- Competitive salary and benefits package.
- 25 days annual leave plus Bank Holidays.
- Free use of tanning facilities.
- 10% off PureGym memberships and £0 joining fee.
- Access to our Vitality Healthcare package after probationary period.
- Varied and engaging work — no two days are ever the same.
Head of Operations in Bristol employer: Consol SouthWest Limited
Consol is an exceptional employer, offering a dynamic and supportive work environment for the Head of Operations role. With a hybrid working structure that includes time at our Bristol Head Office and the flexibility of remote work, we prioritise employee well-being and professional growth. Our commitment to operational excellence and a high-performance culture ensures that you will have the opportunity to make a significant impact while enjoying competitive benefits, including generous annual leave and access to health and fitness perks.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Bristol
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Operations at Consol SouthWest Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Consol SouthWest Limited or be willing to refer you for that Head of Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Consol SouthWest Limited who’s on the lookout for their next Head of Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Operations role at Consol SouthWest Limited!
We think you need these skills to ace Head of Operations in Bristol
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Consol SouthWest Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Consol SouthWest Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Consol SouthWest Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
