At a Glance
- Tasks: Support our studios and ensure customers receive top-notch service.
- Company: Join Consol, a leading national tanning brand with 59 studios.
- Benefits: Earn £13.00 per hour, enjoy flexible hours, and get discounts on gym and tanning.
- Other info: Great training opportunities and additional holiday bonuses await you!
- Why this job: Be part of a growing team and make a real difference in customer experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27360 - 27360 £ per year.
Consol is a growing national tanning brand with 59 studios nation-wide, leading the field in safe and responsible tanning. We want you to be a part of our future! We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 21 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.
About the role
As a Helpline Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.
What we are looking for
- Essential
- Previous customer service experience
- English GCSE or equivalent qualification/demonstrable communication skills
- Experience in call handling and answering customer queries
- Experience supporting a team through email and telephone channels
- Examples of good time management
- Motivation to succeed and rise to new challenges
- Desirable
- Experience working within a fast-paced customer service environment
- Experience working with age-restricted products and requesting verification
- Experience in a dedicated support team
- Familiar with CCTV technology and remote services
What we are offering
- £13.00 per hour
- Training opportunities to assist career progression
- 10% off PureGym membership and £0 joining fee
- Flexible working hours for the right candidate
- Free use of tanning facilities after each shift
- Staff discount on all vending products
- 5 and 10 year additional holiday allowance and bonus
Customer Service Assistant in Bristol employer: Consol SouthWest Limited
Consol is an excellent employer that prioritises employee growth and well-being, offering flexible working hours and a supportive work culture. As part of our Helpline Team, you'll enjoy training opportunities to advance your career, alongside unique benefits such as discounts on gym memberships and tanning facilities, making it a rewarding place to work for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Bristol
✨Tip Number 1
Get to know Consol and its values! Research the brand, their mission, and what makes them stand out in the tanning industry. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their future.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible with your availability! Since the role requires evening and weekend shifts, make sure to highlight your willingness to work these hours. Flexibility can set you apart from other candidates and show that you're ready to jump in when needed.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through the Consol careers page. This way, we can easily track your application and get you one step closer to joining our Helpline Team.
We think you need these skills to ace Customer Service Assistant in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and supported teams in the past, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the role of Customer Service Assistant. Mention your availability for evening and weekend shifts, as this is essential for us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consol SouthWest Limited
✨Know the Brand
Before your interview, take some time to research Consol and its values. Understanding their commitment to safe and responsible tanning will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous customer service experience that highlight your ability to handle queries and support a team. Think about times when you went above and beyond for a customer or helped resolve a challenging situation.
✨Demonstrate Flexibility
Since the role requires evening and weekend availability, be ready to discuss your schedule and how you can accommodate the shift patterns. Showing that you're flexible and willing to adapt will make you a more attractive candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
