At a Glance
- Tasks: Lead the transformation of Customer Due Diligence operations using innovative strategies and technologies.
- Company: Join a leading Tier 1 financial services organisation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Exciting opportunity to shape the future of financial crime prevention and customer onboarding.
- Why this job: Make a real impact by driving transformation in a dynamic and regulated environment.
- Qualifications: Proven experience in strategy execution, agile frameworks, and leading cross-functional teams.
Transformation Program Manager
Location
London (Hybrid)
Business Area
Tier 1 Financial Services – Financial Crime / CDD Transformation
Level
- Director
- £750 Per day
- A leading Tier 1 financial services organisation is seeking a
CDD Lab Director to lead the end-to-end transformation of Customer Due Diligence (CDD) operations through product-led delivery, journey digitisation, automation, and AI enablement.
This is a true ownership role, not a delivery role within an existing construct.
The successful candidate will be accountable for defining, shaping, and leading a cross-functional lab, translating strategy into measurable OKRs and driving those through to execution and value realisation.
A core requirement is the ability to bridge strategy and delivery, combining structured best practice (e. g.
SAFe) with the pragmatism required to deliver at pace in a complex, regulated environment.
This role requires a leader who can build, scale, and mature a product-led delivery environment, while driving tangible operational and customer outcomes.
Key Responsibilities
- Ownership of the Lab (Not Just Delivery Into It)
- Define, stand up, and own the CDD transformation lab, including its structure, operating model, and governance.
- Lead a cross-functional ecosystem (product, engineering, operations, data) with full accountability for outcomes.
- Move beyond delivering into pre-defined programmes — take ownership of direction, priorities, and execution.
- Build and scale a high-performing, outcome-driven delivery organisation.
- Strategy → OKRs → Delivery
- Translate high-level strategic objectives into clear, measurable OKRs aligned to business outcomes.
- Break down OKRs into roadmaps, epics, and deliverables across defined time horizons.
- Ensure alignment from strategic intent through to squad-level execution and delivery outputs.
- Embed a culture of measurement, accountability, and continuous value tracking.
- SAFe Leadership with Pragmatic Execution
- Apply deep experience of SAFe (Scaled Agile Framework) principles and structures (e. g. ARTs, PI planning, value streams).
- Establish scalable delivery mechanisms aligned to enterprise agile best practices.
- Balance framework discipline with real-world pragmatism, adapting SAFe appropriately to context.
- Ensure delivery remains outcome-focused rather than process-heavy.
- Lab Leadership & Cross-Functional Delivery
- Lead a product-led operating model, partnering closely with Product Managers to deliver against defined outcomes.
- Drive delivery with a focus on pace, quality, and measurable impact.
- Establish and scale multiple teams/squads, ensuring alignment and consistency across delivery.
- Foster a growth culture, building capability, maturity, and leadership across the lab.
- CDD Journey Digitisation
- Redesign and digitise end-to-end CDD journeys (onboarding, KYC, periodic review).
- Eliminate manual touchpoints and drive straight-through processing (STP).
- Deliver improvements to both customer experience and operational efficiency.
- AI & Automation Enablement
- Embed AI and automation across CDD workflows (e. g. document processing, risk scoring, workflow orchestration).
- Partner with technology and data teams to deliver scalable, compliant solutions.
- Ensure benefits are measured and tied directly to OKRs and business outcomes.
- Candidate Profile
Essential Experience
- Proven track record of translating strategy into measurable OKRs and delivering against them.
- Experience owning and leading delivery environments (e. g. labs, value streams, transformation units) — not just contributing into them.
- Deep experience working within SAFe or similar scaled agile frameworks, including implementation and adaptation.
- Strong background in product-led environments, working closely with Product Managers and product structures.
- Demonstrated ability to scale teams, foster growth, and build delivery capability.
- Experience delivering large-scale transformation in regulated environments.
- Clear evidence of driving measurable business outcomes (not just delivery outputs).
Desirable Experience
- Exposure to Financial Crime, CDD, KYC, or Client Onboarding.
- Experience deploying AI, automation, or workflow technologies in operations.
- Background in complex enterprise transformations with multiple stakeholder groups.
- Ideal Backgrounds
- Transformation Programme Director / Director of Business Transformation
- Product Director (Customer Journeys / Onboarding / KYC)
- Head of Operations Transformation / Digital Operations
- Head of Financial Crime / CDD / Onboarding
- SAFe / Agile Transformation Leader
- AI / Intelligent Automation Transformation Lead
Transformation Program Manager in Slough employer: ConSol Partners
Join a forward-thinking company that values innovation and collaboration, offering a fully remote working environment for the Technical Author role. With a strong focus on employee growth, you will have the chance to work on high-profile defence programmes while enjoying the flexibility of remote work and occasional travel. Our supportive culture encourages continuous learning and development, making it an excellent place for those looking to make a meaningful impact in the engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Program Manager in Slough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like ConSol Partners. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Transformation Program Manager in Slough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to ConSol Partners.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on ConSol Partners's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at ConSol Partners
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ConSol Partners.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at ConSol Partners will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former ConSol Partners employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
