At a Glance
- Tasks: Lead CRM strategy, training, and user adoption for a national professional services organisation.
- Company: Join a dynamic professional services firm focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and data governance.
- Why this job: Make a real impact by enhancing CRM usage and driving business value.
- Qualifications: Experience in CRM management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Senior CRM Manager to lead the business adoption, value realisation and continuous improvement of our CRM platform across a national professional services organisation. The role is predominantly business-facing, focused on training, user adoption, stakeholder engagement, and translating business needs into clear user stories for delivery by IT and external partners. This is not a hands-on development role and does not involve specific line management of IT or development teams. You will work closely with IT, Marketing, the Business, DevOps and third-party suppliers to shape priorities and outcomes.
Key Responsibilities
- Own and deliver the CRM strategy and roadmap, ensuring strong engagement and measurable business value.
- Act as the primary business interface for CRM: partnering with Partners, Directors and central teams to understand use cases and translate them into prioritised user stories.
- Lead training, change and adoption programmes, driving consistent usage and best practice across the firm.
- Monitor adoption, data quality and benefits realisation; identify opportunities for improvement and optimisation.
- Oversee CRM initiatives and enhancements, working through established DevOps processes with IT and vendors.
- Ensure CRM data is captured, governed and used in line with GDPR and firm policies.
- Enable high-quality reporting and insights.
Senior CRM Manager (Professional Services) employer: ConSol Partners
As a Senior CRM Manager at our national professional services organisation, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer comprehensive training and development opportunities to enhance your skills, alongside a commitment to employee well-being and work-life balance. Join us to make a meaningful impact while enjoying the unique advantages of working in a supportive environment that values your contributions.
