Job Description \n Location: Brighton \n Report to: Helpdesk Team Leader \n Working hours: 37.5 hours \n Role Overview \n This role is a technically focused position working in Brighton, with occasional requirements for on-site attendance. \n You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Service Desk Manager, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. \n Requirements \n \n A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. \n Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. \n Experience in configuring wireless networks and technologies. \n Unifi/Ubiquiti would give you a headstart! \n A good understanding of the Microsoft Office suite & Microsoft 365 is essential. \n Possess a willingness to learn and co-operate as part of a team. \n Excellent telephone manner is required along with friendly customer service skills. \n Attention to detail is very important. \n A logical approach to problem solving coupled with common sense. \n Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements. \n \n Benefits after probationary period \n \n Employee Assistance programme (EAP) \n Life assurance (3 x salary) \n Discount Platform \n Pension contribution- 5% company contribution \n Generous Holiday Entitlement \n One day off for Birthday \n Half price Internet connectivity \n Ride2Work scheme \n Department incentives \n Volunteer day scheme \n
1st Line Helpdesk Support Engineer in Lewes employer: ConSol Partners
Join a forward-thinking company that values innovation and collaboration, offering a fully remote working environment for the Technical Author role. With a strong focus on employee growth, you will have the chance to work on high-profile defence programmes while enjoying the flexibility of remote work and occasional travel. Our supportive culture encourages continuous learning and development, making it an excellent place for those looking to make a meaningful impact in the engineering field.
