Our client is looking for a customer-focused IT Helpdesk Technician to provide first-line technical support, troubleshoot IT issues and ensure clients' systems remain operational.
Key Responsibilities:
- Act as the first point of contact for IT support queries.
- Investigate and resolve technical incidents.
- Support Windows desktop systems, networks and Microsoft 365.
- Carry out proactive monitoring and maintenance.
- Manage incidents through to resolution and attend client sites when required.
Skills & Experience:
- Basic knowledge of Windows Server, desktop operating systems and networking.
- Experience with Microsoft 365 and wireless network configuration.
- Knowledge of UniFi/Ubiquiti would be advantageous.
- Excellent customer service and telephone skills.
- Strong problem-solving skills, attention to detail and willingness to learn.
Information Technology Support Engineer in Brighton employer: ConSol Partners
Join a forward-thinking company that values innovation and collaboration, offering a fully remote working environment for the Technical Author role. With a strong focus on employee growth, you will have the chance to work on high-profile defence programmes while enjoying the flexibility of remote work and occasional travel. Our supportive culture encourages continuous learning and development, making it an excellent place for those looking to make a meaningful impact in the engineering field.
