At a Glance
- Tasks: Provide first point of contact IT support and resolve technical incidents for clients.
- Company: Join a dynamic team focused on keeping IT systems operational.
- Benefits: Enjoy life assurance, pension contributions, and an employee assistance programme.
- Other info: Flexible working arrangements and opportunities for growth in a supportive environment.
- Why this job: Kickstart your IT career while helping others with their tech challenges.
- Qualifications: Basic IT knowledge, experience with Windows, and a passion for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
This role is a technically focused position, with occasional requirements for on-site attendance.
You’ll provide a first point of contact support service to clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution.
Reporting to the Service Desk Manager, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.
Requirements
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies.
• Unifi / Ubiquiti would give you a headstart!
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co-operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem solving coupled with common sense
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits after probationary period
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Discount Platform
- Pension contribution- 5% company contribution
- #J-18808-Ljbffr
Information Technology Help Desk Technician in Brighton employer: ConSol Partners
Join a forward-thinking company that values innovation and collaboration, offering a fully remote working environment for the Technical Author role. With a strong focus on employee growth, you will have the chance to work on high-profile defence programmes while enjoying the flexibility of remote work and occasional travel. Our supportive culture encourages continuous learning and development, making it an excellent place for those looking to make a meaningful impact in the engineering field.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk Technician in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ConSol Partners values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ConSol Partners might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ConSol Partners!
✨Direct Apply to ConSol Partners
Let's not forget to apply directly through the ConSol Partners website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Help Desk Technician in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ConSol Partners.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ConSol Partners. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ConSol Partners
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
