Claims Executive (London)

Job Title: Claims Executive

Entity: Consilium

Department: Claims

Location: London/Hybrid – 3 Days in the office

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders – inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs and support their unique goals and ambitions.

Role Summary

The Claims Executive role requires an energetic, driven, and intelligent individual who will be responsible for looking after our claims across multiple classes of business and on an international placement basis. This is an ideal role for a person with five or more years of P&C claims experience who is looking for a role in which they can grow and develop their knowledge, skills, and career.

Role Accountabilities

• Handle a portfolio of international Property & Casualty (re)insurance claims within service level agreements.
• Pro-actively monitor the Consilium & Consilium Re claims inboxes, set up new claims and manage & review them through to file closure.
• Use London Market claims systems, process settlements, and manage a daily diary.
• Produce and analyse MI; monitor the performance of claims service providers, and comply with deadline.s
• Peer review, undertake and provide knowledge-based training as required
• Build strong strategic relationships with clients, brokers, underwriters, and other insurance experts/vendors
• Use technical claims knowledge to advocate for clients to improve customer service and optimise financial outcomes
• Assist other claims team members and take on additional responsibilities as required
• Work closely with internal teams; comply with all company procedures, prescribed training and regulatory rules and guidelines

Role Requirements

• Minimum 5 years’ experience of handling UK & international Property & Casualty claims, cradle to grave
• Lloyd’s & London Market claims broking experience strongly preferred, with excellent working knowledge of ECF
• Ability to multi-task, manage conflicting priorities and work well under pressure
• At least 5 GCSE Grade A-Cs (or equivalent), including English and Maths
• Insurance qualifications, e.g. CII is desirable
• Good working knowledge of Microsoft Word, Excel, and Outlook
• Assist with the development and growth of the claims team
• Be an ambassador for Consilium and it’s claims team
• Knowledge of Cargo, Property, Energy and / or Professional Risks is an advantage

Skills and Abilities

Excellent verbal and written communication skills

• Flexibility and willingness to take on additional responsibilities and work
• Professional approach with an outcome-focused and positive attitude
• Able to build trust by operating with integrity and professionalism
• Customer-focused with a positive attitude; self-motivated & enthusiastic
• Enjoys working collaboratively with all levels of internal and external business partners
• Solid data entry skills with the ability to identify numerical errors.
• Excellent attention to detail and a willingness to challenge claims outcomes

We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.