At a Glance
- Tasks: Manage key accounts, build relationships, and drive growth for Consilio's services.
- Company: Join a leading legal services firm with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic role with travel opportunities and a chance to work with global corporations.
- Why this job: Make a real impact by working closely with top clients and driving strategic solutions.
- Qualifications: 7+ years in legal sales or account management; strong communication and analytical skills.
The predicted salary is between 80000 - 120000 € per year.
The Director, Strategic Clients Solutions (SCS Enterprise) will be the primary strategic account manager who maintains and expands relationships with key accounts. Assigned a named portfolio of accounts, the AM is responsible for account management, retention, and institutionalization and year-over-year growth. Working in partnership with the assigned Business Developer(s), the AM represents the entire range of Consilio services to assigned accounts. Within these accounts, the AM is critical to leading client account planning and research and ensuring client’s needs and expectations are met by Consilio. The AM does this by building relationships with the client, stewarding internal resources across product lines and geographies, ultimately ensuring continuity, a high level of client satisfaction and exceeding all client expectations. This position is a client-facing role requiring interaction with senior personnel at each account, including executive level leadership. Travel will be required as needed. This position reports to the regional lead Vice President, Strategic Client Solutions and is a highly visible role within Consilio.
Responsibilities
- Protect Existing Business and Grow Total Account Revenue. SCS’ primary function is to protect existing account revenue and expand the footprint of business within the account. This includes but is not limited to the following activities:
- Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
- Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly.
- Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.
- Promote Consilio’s eDiscovery, review, consulting and staffing service lines in all client locations, involving and introducing local experts and Business Developers as necessary.
- Facilitate cross-jurisdictional support for global matters.
- Coordinate creation and maintenance of a Playbook, incorporating standard operating procedures and unique client processes and/or workflows.
- Lead and/or attend regularly scheduled project meetings and key communications.
- Resolve invoicing and billing issues and streamline billing workflow.
- Schedule Quarterly or Annual Business Reviews with key stakeholders.
- Analyze Account revenue trends and report to Sr. Management.
- Plan offsite events and retreats.
- Coordinate and plan professional development programs (e.g. CLE presentations, roundtable and panel discussions).
- Promote unique offerings exclusively for SCS clients (e.g. Sky Analytics).
- Monitor market status and provide industry insight (e.g. challenges, pricing and technology trends).
- Submit weekly internal management reporting and monthly forecasts.
- Regularly update Salesforce, account planning documentation, and other client related materials.
Qualifications
- 4 Year Degree from an accredited University.
- Required: Minimum of 7 years of Legal-industry sales or account management experience. Prefer extensive experience working with global and/or Fortune 200 Corporations.
- A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
- High attention to detail and self-starter motivation.
- A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
- Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
- Ability to travel up to 25%.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Director, Strategic Client Solutions in London employer: Consilio
Consilio is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where strategic thinking and client relationships are at the forefront. With a commitment to fostering a collaborative environment, employees benefit from unique opportunities to engage with senior leadership and expand their professional networks while working on high-impact projects. Located in a vibrant area, Consilio provides a supportive atmosphere that encourages innovation and excellence, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Strategic Client Solutions in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Do your homework on the company! Before any interview, make sure you know the ins and outs of Consilio. Understand their services, recent news, and how they fit into the market. This will not only impress them but also help you tailor your approach to their needs.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role of Director, Strategic Client Solutions. Prepare examples of how you’ve successfully managed accounts and driven growth in the past. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Consilio. Don’t miss out on this opportunity!
We think you need these skills to ace Director, Strategic Client Solutions in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director, Strategic Client Solutions role. Highlight your experience in account management and how you've successfully grown client relationships in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves interacting with senior personnel, it's crucial to demonstrate your excellent written skills. Use clear and concise language in your application to show us you can articulate complex ideas effectively. Remember, first impressions count!
Highlight Relevant Experience:Don’t forget to emphasise your experience in the legal industry and any work with global corporations. We’re looking for someone who understands the nuances of this sector, so make sure your application reflects that expertise.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Consilio
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you'll be managing. Understand their history, challenges, and how Consilio's services can specifically address their needs. This will show your potential employer that you're not just familiar with the role but also genuinely interested in the clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight specific instances where your efforts led to client satisfaction or revenue growth. This is crucial for a role focused on account management and client solutions.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to account planning and growth strategies. Think about how you would map whitespace within accounts and create actionable plans. Presenting a clear strategy will demonstrate your capability to drive results and exceed client expectations.
✨Communicate Clearly and Confidently
Since this role involves interacting with senior personnel, practice articulating complex ideas in a straightforward manner. Use concise language and avoid jargon when possible. This will help you connect better with your interviewers and showcase your communication skills.
