Client Solutions Manager, Lawyers on Demand

Overview

The role of the Client Solutions Manager is key to LOD UK’s success in the European market over the next few years. A busy, client-facing role with a blend of sales and account management, this role drives revenue generation, protection and growth. It is also key to maintaining LOD’s market-leading brand and position as the top ALSP in Europe.

We are looking for a highly credible B2B sales professional to help us generate additional new long-term client relationships across a range of sectors. To succeed, you will be someone who enjoys generating and maintaining relationships with senior stakeholders within large blue-chip companies. You will have a strategic mind and be focused on long term opportunities for recurring revenue. You will build rapport quickly and can help clients identify the right legal resourcing solutions for their needs. This is an ideal opportunity for anyone who is looking for more ownership and flexibility to use their full business development skillset to genuinely make an impact in an ambitious (but fun) team.

Responsibilities

• Build, maintain and pursue a focused sales pipeline, developed from thoughtful analysis and research of both cold and warm leads
• Generate sales opportunities and maximise the impact of new business meetings with General Counsel and their teams
• Build robust relationships through client-centric communication and suitable engagement across all levels on the client account, aiming to become a trusted adviser
• Work closely with clients to problem solve their needs and develop tailored solutions to their requirements
• Design and execute creative approaches to strategic pitch opportunities and formal tenders
• Collaborate effectively with colleagues across LOD teams to deliver conversions and good, commercially suitable deals
• Take the lead, whilst working collaboratively, to address issues, client pushback and commercial decisions that enable revenue-generation without creating risk
• Help inform the development and delivery of LOD services

Qualifications

Your approach

These are the things that we look for in the whole team working at LOD HQ:

• The ability to make an impact through taking ownership, good organisational skills and using initiative with a focus on the end result
• Authentic and clear communication skills, emotional intelligence and the ability to build positive relationships both internally and externally
• An ability to make wise decisions, seeing the big picture and root causes without losing your eye for detail
• A curious personality and open mind to thrive, learn and engage in an entrepreneurial team and to find solutions to difficult problems
• A genuine interest in the changing legal market and in ensuring that our LOD lawyers and clients receive the best possible experience throughout their dealings with us
• A wish to develop long term relationships with lawyers and clients, taking the time to do so

Additional Qualifications and Skills

In addition to the general attributes noted above, our ideal candidate for this role will also:

• Be highly commercial, with at least 5 years’ experience in consultative selling roles within professional services/B2B organisations
• Have existing knowledge of the Legal industry or a drive to immerse yourself quickly to get up to speed
• Have a track record of defining and managing an effective sales pipeline
• Be able to build trust and rapport quickly with Heads of Legal, General Counsel and their teams
• Be able to problem solve and think analytically, in order to tailor LOD’s services to client needs
• Have high impact communication, presentation and pitching skills
• Be motivated by improvement and inspire and support colleagues to deliver a superior client experience
• Be educated to degree level

About LOD

For almost 20 years, we’ve transformed the way in which lawyers, consultants and legal teams work. Today, we’re are the market leader for flexible legal services businesses globally, delivering hundreds of assignments and projects with the world’s leading businesses and law firms each year.

Winning numerous awards along the way, LOD is continually recognised for creating different and better ways of working for both lawyers and legal teams.

Now part of the Consilio Group, we have the global reach and scale needed to answer our clients’ complex demands and the support of a leading legal technology business to help us innovate and evolve with our customers.

Work at LOD

LOD has the spirit and excitement of an entrepreneurial growth business. LOD’s HQ team is at the core – they are the people that look after our lawyers and clients work to build the LOD business. So, working in the HQ team offers you a chance to shape how things are changing in the legal industry. What you do will have a direct effect on how our lawyers and clients work with us.

Ideals at LOD

This may seem a rather lofty topic but we see on a daily basis that giving people the chance to work differently can have a positive impact on the world. We run LOD with that in mind for our lawyers and for our clients. It’s also crucial for our employees in the HQ team – each employee has a chance to truly engage and to make a difference in what they do.

You at LOD?

Our HQ team members come from varied backgrounds but we want them all to enjoy their work while collaborating with talented people on a shared mission. If you think you would like to be part of that, we’d love to hear from you. By joining us, you can not only be part of a high growth business, but you can also influence the transformation in the legal sector.