At a Glance
- Tasks: Troubleshoot and resolve complex application issues in a dynamic global support team.
- Company: Join Consilio, a leader in eDiscovery systems with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Enjoy a vibrant work environment with 24/7 support and excellent career advancement.
- Why this job: Be a tech hero, solving real-world problems with cutting-edge tools and technologies.
- Qualifications: Experience in SQL, Docker, Kubernetes, and API testing is essential.
The predicted salary is between 36000 - 60000 £ per year.
As a key member of our Global Support Services team, you'll be the technical expert for our critical eDiscovery systems. This includes both industry-leading applications and our unique internal solutions that position Consilio as a leader in the field. This role isn’t just about fixing things; it’s about being a sharp troubleshooter who can solve problems independently, especially within complex, distributed systems. You’ll also need a solid grasp of modern containerized environments and how to effectively use observability tools to keep things running smoothly. You’ll have the chance to work both independently and collaboratively with a global team, always striving to ensure our applications are stable, performant, and continuously improving.
Responsibilities
- Troubleshoot and resolve complex application issues across various layers, from web and application servers, to databases and containerized environments like Docker and Kubernetes.
- Investigate logs and system behavior, pulling data from pods and containers using tools like kubectl, event viewer, and central logging platforms.
- Monitor application health, performance, and availability leveraging observability platforms like Grafana and Kibana.
- Test and interact with API endpoints, documenting and validating their functionality using tools like Swagger/OpenAPI and Postman.
- Respond to support tickets promptly within defined SLAs, providing clear, timely updates and effective solutions to keep our users happy.
- Collaborate closely with cross‑functional teams, including Data Operations, Project Management, DBA, Infrastructure, to triage issues and drive systemic improvements.
- Automate routine tasks and build helpful support utilities using scripting and query language skills (PowerShell, Bash, T‑SQL, Python).
- Create and maintain clear, concise documentation for troubleshooting steps, configurations, and best practices.
- Participate in after-hours testing and support rotations as part of our 24/7 global support model.
Qualifications
- SQL Server: Proficient with basic to intermediate T‑SQL query writing and performance tuning.
- Containerization: Hands‑on experience with Docker and Kubernetes, including pod management and log retrieval.
- APIs: Skilled in interacting with and testing RESTful APIs using Swagger/OpenAPI and Postman.
- Elastic Stack: Familiarity with Elasticsearch for log aggregation, indexing, and querying.
- Observability: Good understanding of monitoring and visualization concepts; experience with Grafana.
- Scripting & Automation: Automation-first mindset, can streamline tasks. PowerShell experience is a plus.
- Diagnostics: Skilled with Event Viewer, IIS Manager, SQL Server Management Studio, Linux command-line tooling, and container-CLI utilities (kubectl, docker).
Minimum Education Requirements: Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
Minimum Experience Requirements: 4+ years in technical support or application engineering roles.
Engineer, Application Support in City of London employer: Consilio
At Consilio, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Engineer in Application Support, you'll benefit from our commitment to employee growth through continuous learning opportunities and collaborative projects with a global team. Our culture emphasises problem-solving and creativity, ensuring that you not only contribute to cutting-edge eDiscovery solutions but also develop your skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer, Application Support in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving Docker, Kubernetes, or any observability tools. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on troubleshooting scenarios. Be ready to discuss how you've tackled complex application issues in the past, especially in distributed systems. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Consilio.
We think you need these skills to ace Engineer, Application Support in City of London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise in your application. We want to see your experience with SQL, Docker, Kubernetes, and any observability tools you've used. Don’t hold back on showcasing your troubleshooting skills!
Tailor Your Application:Take a moment to customise your application for the Engineer, Application Support role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested in the position.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s necessary. Make sure your experience and qualifications are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Consilio
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL Server, Docker, and Kubernetes. Be ready to discuss your experience with troubleshooting complex application issues and how you've used observability tools like Grafana and Kibana in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging problems independently. Think about times when you had to investigate logs or interact with APIs using tools like Postman and Swagger. This will demonstrate your troubleshooting prowess.
✨Collaboration is Key
Since this role involves working closely with cross-functional teams, be ready to talk about your experience collaborating with others. Highlight any projects where you triaged issues or drove improvements alongside different departments.
✨Emphasise Automation and Scripting
With an automation-first mindset being crucial for this position, come prepared to discuss how you've automated routine tasks in the past. Share your experiences with scripting languages like PowerShell or Python, and how they helped streamline processes.
