At a Glance
- Tasks: Manage key client accounts and drive growth through strategic relationships and innovative solutions.
- Company: Join a leading legal services firm with a focus on client success and collaboration.
- Benefits: Competitive salary, travel opportunities, and professional development programs.
- Other info: Dynamic role with opportunities for career advancement and global exposure.
- Why this job: Make a real impact by shaping client strategies and enhancing service delivery.
- Qualifications: 7+ years in legal sales or account management; strong communication and relationship-building skills.
The predicted salary is between 80000 - 120000 € per year.
The Director, Strategic Clients Solutions (SCS Enterprise) will be the primary strategic account manager who maintains and expands relationships with key accounts. Assigned a named portfolio of accounts, the AM is responsible for account management, retention, and institutionalization and year-over-year growth. Working in partnership with the assigned Business Developer(s), the AM represents the entire range of Consilio services to assigned accounts.
Within these accounts, the AM is critical to leading client account planning and research and ensuring client’s needs and expectations are met by Consilio. The AM does this by building relationships with the client, stewarding internal resources across product lines and geographies, ultimately ensuring continuity, a high level of client satisfaction and exceeding all client expectations. This position is a client-facing role requiring interaction with senior personnel at each account, including executive level leadership. Travel will be required as needed. This position reports to the regional lead Vice President, Strategic Client Solutions and is a highly visible role within Consilio.
Responsibilities
- Protect Existing Business and Grow Total Account Revenue
- Serve as the central point of contact for account information, issue escalation and resolution and relationship management.
- Map and track whitespace within each account, creating and executing a plan to grow Consilio services accordingly.
- Broaden and deepen relationships with each account, asking questions to generate leads with buyers in different business units globally.
- Promote Consilio’s eDiscovery, review, consulting and staffing service lines in all client locations, involving and introducing local experts and Business Developers as necessary.
- Facilitate cross-jurisdictional support for global matters.
- Coordinate creation and maintenance of a Playbook, incorporating standard operating procedures and unique client processes and/or workflows.
- Lead and/or attend regularly scheduled project meetings and key communications.
- Resolve invoicing and billing issues and streamline billing workflow.
- Schedule Quarterly or Annual Business Reviews with key stakeholders.
- Analyze Account revenue trends and report to Sr. Management.
- Plan offsite events and retreats.
- Coordinate and plan professional development programs (e.g. CLE presentations, roundtable and panel discussions).
- Promote unique offerings exclusively for SCS clients (e.g. Sky Analytics).
- Monitor market status and provide industry insight (e.g. challenges, pricing and technology trends).
- Submit weekly internal management reporting and monthly forecasts.
- Regularly update Salesforce, account planning documentation, and other client related materials.
Qualifications
- 4 Year Degree from an accredited University.
- Minimum of 7 years of Legal-industry sales or account management experience.
- Prefer extensive experience working with global and/or Fortune 200 Corporations.
- A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
- High attention to detail and self-starter motivation.
- A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
- Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
- Ability to travel up to 25%.
Director, Strategic Client Solutions employer: Consilio LLC
Consilio is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where strategic thinking and client engagement are at the forefront. With a commitment to fostering strong relationships and providing comprehensive support across global accounts, employees benefit from unique opportunities to collaborate with senior leadership and industry experts, all while enjoying a flexible and inclusive environment. Located in a vibrant area, Consilio not only values its workforce but also invests in their professional advancement through tailored training programmes and innovative client solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Strategic Client Solutions
✨Network Like a Pro
Get out there and connect with people in your industry! Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Showcase Your Expertise
When you get the chance to chat with someone from a company you’re interested in, make sure to highlight your skills and experiences that align with their needs. Share relevant success stories that demonstrate how you can add value to their team.
✨Follow Up Like a Boss
After any meeting or networking event, send a quick follow-up message. Thank them for their time and reiterate your interest in their company. This keeps you fresh in their minds and shows your enthusiasm for the role.
✨Apply Through Our Website
Don’t forget to check out our website for job openings! Applying directly through our site not only streamlines your application but also shows your genuine interest in joining our team at StudySmarter.
We think you need these skills to ace Director, Strategic Client Solutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director, Strategic Client Solutions role. Highlight your account management experience and any relevant achievements that demonstrate your ability to grow client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed key accounts and driven growth in previous positions.
Showcase Your Communication Skills:Since this role involves interacting with senior personnel, it's crucial to demonstrate your excellent written communication skills. Keep your application clear, concise, and professional, while still letting your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Consilio LLC
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you'll be managing. Understand their business models, challenges, and how Consilio's services can specifically address their needs. This will not only show your commitment but also help you articulate how you can drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with senior personnel in previous roles. Highlight your ability to adapt your communication style to different audiences, as this is crucial for a Director role.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to account management and growth strategies. Think about how you would map whitespace within accounts and create actionable plans. This will demonstrate your strategic mindset and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or challenges. Practice articulating your thought process and decision-making skills in these scenarios, as they are key to showing your capability in a client-facing role.
